Clinical Service Desk-Helpdesk Specialist

hace 4 semanas


Guadalajara, Jalisco, México NTT DATA Services A tiempo completo

Job Title: Clinical Service Desk Specialist

Job Summary:

NTT DATA Services seeks a Clinical Service Desk Specialist to join our team. This is a full-time opportunity that requires shift flexibility, including nights, weekends, and holidays. The successful candidate will be responsible for handling inbound customer calls, responding to service desk tickets, and driving resolution of incidents on a 24/7 desk.

Key Responsibilities:

  • Respond to incoming service desk calls from healthcare customers regarding clinical applications.
  • Track and document incident tickets, and close or escalate issues in a timely manner.
  • Collaborate with team members to resolve complex issues.
  • Participate in training sessions to enhance knowledge and skills.

Requirements:

  • Bachelor's degree in a related field or equivalent work experience.
  • Minimum 1 year of call center experience.
  • Strong communication, technical, and problem-solving skills.

About NTT DATA Services:

NTT DATA Services is a global business and IT services provider specializing in digital, cloud, and automation. We are an equal opportunity employer and welcome diversity in the workplace. To learn more, please visit our website.



  • Guadalajara, Jalisco, México Nttdata A tiempo completo

    About the RoleWe are seeking an experienced Clinical Service Desk Specialist to join our team. This role will be responsible for providing exceptional customer service and technical support to our healthcare customers.Responsibilities:Respond to incoming service desk calls from healthcare customers regarding clinical applications such as Epic, Cerner,...


  • Guadalajara, Jalisco, México NTT DATA Services A tiempo completo

    About the Role:We are seeking an experienced Clinical Service Desk-Helpdesk Specialist to join our team in Mexico. As a key member of our customer support team, you will be responsible for providing exceptional service to our healthcare customers.Job Summary:This is a full-time position that requires shift flexibility, including nights, weekends, and...


  • Guadalajara, Jalisco, México Ntt Data Services A tiempo completo

    **Job Overview**Ntt Data Services is a leading provider of digital, cloud, and automation services. As a Technical Support Specialist on our Clinical Service Desk team, you will play a critical role in delivering exceptional support to healthcare customers.**Estimated Salary:** $65,000 - $85,000 per year**Responsibilities: Respond to incoming service desk...


  • Guadalajara, Jalisco, México NTT DATA A tiempo completo

    Job TitleClinical Service Desk Specialist - NTT DATA MexicoAbout the RoleThis is a call center position that requires shift flexibility, including nights, weekends, and holidays. As an agent, you will handle inbound customer calls regarding clinical applications such as Epic, Cerner, McKesson, and Meditech.Key ResponsibilitiesRespond to incoming service desk...


  • Guadalajara, Jalisco, México Hashmap A tiempo completo

    About the RoleWe are seeking a Technical Support Specialist to join our Clinical Service Desk team in Guadalajara, Mexico. This is a remote opportunity that requires strong technical troubleshooting skills and excellent communication abilities.Job ResponsibilitiesProvide timely and effective support to clinicians via inbound callsTrack and document incident...


  • Guadalajara, Jalisco, México Ntt Data A tiempo completo

    Job OverviewThis is a unique opportunity to join NTT DATA, Inc. as a Clinical Service Desk Representative - Healthcare Support Specialist.


  • Guadalajara, Jalisco, México Ntt Data Services A tiempo completo

    About the RoleWe are seeking a highly skilled and dedicated Customer Support Specialist to join our Clinical Service Desk team. In this role, you will be responsible for providing exceptional support to healthcare customers via phone calls, ensuring their clinical applications are running smoothly.ResponsibilitiesRespond to incoming service desk calls from...


  • Guadalajara, Jalisco, México Ntt Data A tiempo completo

    Job OverviewWe are seeking a skilled Customer Support Specialist to join our Provider Clinical Service Desk team. This is an exciting opportunity to work in a fast-paced call center environment, providing exceptional support to our customers 24/7.Key Responsibilities:Resolve customer incidents in a timely and efficient manner.Track and document comments,...


  • Guadalajara, Jalisco, México Nttdata A tiempo completo

    About the Role:We are seeking a skilled Clinical Support Specialist to join our team in Mexico. As a key member of our Provider Clinical Service Desk, you will play a vital role in providing exceptional support to our healthcare customers.Job Summary:This is a call center environment where you will primarily handle inbound customer calls, resolving technical...


  • Guadalajara, Jalisco, México NTT DATA Services A tiempo completo

    About NTT DATA ServicesNTT DATA Services is a global business and IT services provider specializing in digital, cloud, and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services. We are part of the NTT family of companies, a partner to 85% of the Fortune 100.Job DescriptionThis role is a part of...


  • Guadalajara, Jalisco, México NTT DATA A tiempo completo

    NTT DATA Services is a global leader in digital transformation and IT services, with a focus on healthcare solutions.Salary: $50,000 - $65,000 per yearAbout the Job:Job OverviewWe are seeking an experienced Healthcare Service Desk Representative to join our team. This role will be responsible for providing clinical support to our customers through inbound...


  • Guadalajara, Jalisco, México NTT DATA A tiempo completo

    About the Role:We are seeking a skilled Clinical Service Desk Specialist to join our team in Mexico. As a key member of our Provider Clinical Service Desk, you will play a critical role in supporting our healthcare customers 24/7/365.Job Summary:This is a challenging and rewarding opportunity for an individual with excellent customer service skills and...


  • Guadalajara, Jalisco, México Ntt Data A tiempo completo

    About the RoleNtt Data is seeking a highly skilled Healthcare Clinical Service Desk Representative to join our team. As a representative, you will be responsible for handling inbound customer calls and providing exceptional support to healthcare customers.ResponsibilitiesRespond to incoming service desk calls from healthcare customers regarding clinical...


  • Guadalajara, Jalisco, México Nttdata A tiempo completo

    About the RoleWe are seeking a skilled Clinical Service Desk Agent to join our team. As a key member of our Provider Clinical Service Desk, you will be responsible for handling inbound customer calls and providing timely support to our healthcare customers.Job ResponsibilitiesRespond to incoming service desk calls from healthcare customers regarding clinical...


  • Guadalajara, Jalisco, México NTT DATA Services A tiempo completo

    Estimated Salary: $50,000 - $70,000 per yearAbout the Role:We are seeking a highly skilled Technical Support Specialist to join our Clinical Service Desk team at NTT DATA Services. In this role, you will be responsible for providing exceptional customer service and technical support to healthcare customers through inbound calls, emails, and other...


  • Guadalajara, Jalisco, México Ntt Data A tiempo completo

    NTT Data is a global business and IT services provider, specializing in digital, cloud, and automation. We offer a comprehensive portfolio of consulting, applications, infrastructure, and business process services.We are seeking a Technical Support Specialist to join our Provider Clinical Service Desk team. This role will be responsible for handling inbound...


  • Guadalajara, Jalisco, México Ntt Data A tiempo completo

    OverviewThis role is part of our Provider Clinical Service Desk, where you will work as an agent handling inbound customer calls in a call center environment.


  • Guadalajara, Jalisco, México Ntt Data Services A tiempo completo

    Overview">Ntt Data Services is a global leader in digital transformation and IT services. As a Clinical Support Specialist, you will be part of our team that delivers targeted segment solutions to the healthcare ecosystem.We are committed to improving patient outcomes by creating efficiencies across the industry.Salary">The estimated salary for this position...


  • Guadalajara, Jalisco, México Ntt Data A tiempo completo

    Req ID: 276912Job SummaryThis role will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls in a call center environment. We support our customers 24 hours a day, 7 days a week, 365 days a year.Key ResponsibilitiesTrack and document comments, and close or escalate incident tickets and related issues in a...


  • Guadalajara, Jalisco, México Ntt Data A tiempo completo

    About the RoleAs a Clinical Support Specialist at NTT DATA, you will be part of a dynamic team supporting our healthcare customers 24/7. Your primary responsibility will be to handle inbound customer calls regarding clinical applications such as Epic, Cerner, McKesson, and Meditech.Key ResponsibilitiesRespond to incoming service desk calls from healthcare...