Clinical Service Desk-Helpdesk Specialist
hace 4 semanas
Job Title: Clinical Service Desk Specialist
Job Summary:
NTT DATA Services seeks a Clinical Service Desk Specialist to join our team. This is a full-time opportunity that requires shift flexibility, including nights, weekends, and holidays. The successful candidate will be responsible for handling inbound customer calls, responding to service desk tickets, and driving resolution of incidents on a 24/7 desk.
Key Responsibilities:
- Respond to incoming service desk calls from healthcare customers regarding clinical applications.
- Track and document incident tickets, and close or escalate issues in a timely manner.
- Collaborate with team members to resolve complex issues.
- Participate in training sessions to enhance knowledge and skills.
Requirements:
- Bachelor's degree in a related field or equivalent work experience.
- Minimum 1 year of call center experience.
- Strong communication, technical, and problem-solving skills.
About NTT DATA Services:
NTT DATA Services is a global business and IT services provider specializing in digital, cloud, and automation. We are an equal opportunity employer and welcome diversity in the workplace. To learn more, please visit our website.
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