Clinical Service Desk Representative

hace 4 semanas


Guadalajara, Jalisco, México Ntt Data Services A tiempo completo

Job Summary

We are seeking a highly skilled Clinical Service Desk Representative to join our team at NTT DATA Services. In this role, you will provide exceptional support to our healthcare customers, handling inquiries and resolving issues related to clinical applications such as Epic, Cerner, McKesson, and Meditech.

  • Respond to incoming service desk calls from healthcare customers regarding clinical aspects of various clinical applications.
  • Track and document comments, and close or escalate incident tickets and related issues in a timely manner.
  • Drive resolution of incidents on a 24/7 desk.
  • Read text on computer screens for the duration of the shift.
  • Remain at designated workspace and in the phone queue for an 8 to 10-hour period with scheduled breaks.
  • Ensure a quiet, private workspace with high-speed, wired internet.
  • Travel up to 10% of the time, if required.
  • Lift up to 25 lbs, if needed for equipment setup.

Requirements

  • Minimum of 4 years of service desk/helpdesk experience or equivalent combination of education and technical troubleshooting experience.
  • Minimum of 1 year of technical troubleshooting experience.
  • High school diploma or equivalent required.

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud, and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services. We are part of the NTT family of companies, a partner to 85% of the Fortune 100.



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