Clinical Service Desk Representative
hace 4 semanas
Job Summary
We are seeking a highly skilled Clinical Service Desk Representative to join our team at NTT DATA Services. In this role, you will provide exceptional support to our healthcare customers, handling inquiries and resolving issues related to clinical applications such as Epic, Cerner, McKesson, and Meditech.
- Respond to incoming service desk calls from healthcare customers regarding clinical aspects of various clinical applications.
- Track and document comments, and close or escalate incident tickets and related issues in a timely manner.
- Drive resolution of incidents on a 24/7 desk.
- Read text on computer screens for the duration of the shift.
- Remain at designated workspace and in the phone queue for an 8 to 10-hour period with scheduled breaks.
- Ensure a quiet, private workspace with high-speed, wired internet.
- Travel up to 10% of the time, if required.
- Lift up to 25 lbs, if needed for equipment setup.
Requirements
- Minimum of 4 years of service desk/helpdesk experience or equivalent combination of education and technical troubleshooting experience.
- Minimum of 1 year of technical troubleshooting experience.
- High school diploma or equivalent required.
About NTT DATA Services
NTT DATA Services is a global business and IT services provider specializing in digital, cloud, and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services. We are part of the NTT family of companies, a partner to 85% of the Fortune 100.
-
Healthcare Service Desk Representative
hace 1 semana
Guadalajara, Jalisco, México NTT DATA A tiempo completoNTT DATA Services is a global leader in digital transformation and IT services, with a focus on healthcare solutions.Salary: $50,000 - $65,000 per yearAbout the Job:Job OverviewWe are seeking an experienced Healthcare Service Desk Representative to join our team. This role will be responsible for providing clinical support to our customers through inbound...
-
Clinical Service Desk-Helpdesk Specialist
hace 2 semanas
Guadalajara, Jalisco, México NTT DATA Services A tiempo completoJob Title: Clinical Service Desk SpecialistJob Summary:NTT DATA Services seeks a Clinical Service Desk Specialist to join our team. This is a full-time opportunity that requires shift flexibility, including nights, weekends, and holidays. The successful candidate will be responsible for handling inbound customer calls, responding to service desk tickets, and...
-
Helpdesk Associate
hace 4 semanas
Guadalajara, Jalisco, México NTT DATA A tiempo completoJob Title: Helpdesk Associate - Clinical Service DeskJob Summary:We are seeking a highly skilled Helpdesk Associate to join our Clinical Service Desk team. As a Helpdesk Associate, you will be responsible for providing exceptional customer service to our healthcare clients, resolving technical issues, and ensuring seamless support.Key...
-
Healthcare Clinical Service Desk Agent
hace 1 mes
Guadalajara, Jalisco, México NTT DATA A tiempo completoJob Title: Healthcare Clinical Service Desk AgentJob Summary:NTT DATA Services is seeking a Healthcare Clinical Service Desk Agent to join our team. As a key member of our Provider Clinical Service Desk, you will be responsible for handling inbound customer calls and providing exceptional support to our healthcare customers.Key Responsibilities:Respond to...
-
Healthcare Service Desk Representative
hace 4 semanas
Guadalajara, Jalisco, México Ntt Data A tiempo completoJob Responsibilities:This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. As a Clinical Support Specialist, you will be responsible for driving resolution of incidents on a 24/7 desk.Key Responsibilities:Track and document the appropriate comments, and close or escalate the incident...
-
Customer Support Specialist
hace 6 días
Guadalajara, Jalisco, México Ntt Data Services A tiempo completoAbout the RoleWe are seeking a highly skilled and dedicated Customer Support Specialist to join our Clinical Service Desk team. In this role, you will be responsible for providing exceptional support to healthcare customers via phone calls, ensuring their clinical applications are running smoothly.ResponsibilitiesRespond to incoming service desk calls from...
-
Clinical Service Desk Specialist
hace 2 semanas
Guadalajara, Jalisco, México NTT DATA A tiempo completoJob TitleClinical Service Desk Specialist - NTT DATA MexicoAbout the RoleThis is a call center position that requires shift flexibility, including nights, weekends, and holidays. As an agent, you will handle inbound customer calls regarding clinical applications such as Epic, Cerner, McKesson, and Meditech.Key ResponsibilitiesRespond to incoming service desk...
-
Desktop Support Senior Associate
hace 3 semanas
Guadalajara, Jalisco, México NTT DATA A tiempo completoClinical Service Desk Job ResponsibilitiesAs a Desktop Support Senior Associate in our Provider Clinical Service Desk, you will be handling inbound customer calls and providing top-notch support to our healthcare customers. This role requires you to be shift flexible, working nights, weekends, and holidays, with account-specific training conducted during day...
-
Clinical Service Desk Agent
hace 3 semanas
Guadalajara, Jalisco, México Ntt Data A tiempo completoReq ID: 276912Job SummaryThis role will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls in a call center environment. We support our customers 24 hours a day, 7 days a week, 365 days a year.Key ResponsibilitiesTrack and document comments, and close or escalate incident tickets and related issues in a...
-
Technical Support Specialist
hace 6 días
Guadalajara, Jalisco, México NTT DATA Services A tiempo completoEstimated Salary: $50,000 - $70,000 per yearAbout the Role:We are seeking a highly skilled Technical Support Specialist to join our Clinical Service Desk team at NTT DATA Services. In this role, you will be responsible for providing exceptional customer service and technical support to healthcare customers through inbound calls, emails, and other...
-
Clinical Service Desk Agent
hace 1 semana
Guadalajara, Jalisco, México Ntt Data, Inc. A tiempo completoJob SummaryWe are seeking a skilled Clinical Service Desk Agent to join our team at NTT DATA Services. As a key member of our Provider Clinical Service Desk, you will be responsible for handling inbound customer calls and providing exceptional support to our healthcare customers.About UsNTT DATA Services is a global business and IT services provider...
-
Helpdesk Senior Associate
hace 4 semanas
Guadalajara, Jalisco, México NTT DATA A tiempo completoJob Title: Helpdesk Senior AssociateJob Summary:We are seeking a highly skilled Helpdesk Senior Associate to join our Clinical Service Desk team. As a Helpdesk Senior Associate, you will be responsible for providing exceptional customer service to our healthcare customers, resolving technical issues, and ensuring seamless support.Key Responsibilities:Respond...
-
Clinical Service Desk Specialist
hace 6 días
Guadalajara, Jalisco, México NTT DATA A tiempo completoAbout the Role:We are seeking a skilled Clinical Service Desk Specialist to join our team in Mexico. As a key member of our Provider Clinical Service Desk, you will play a critical role in supporting our healthcare customers 24/7/365.Job Summary:This is a challenging and rewarding opportunity for an individual with excellent customer service skills and...
-
Technical Support Specialist
hace 2 semanas
Guadalajara, Jalisco, México Hashmap A tiempo completoAbout the RoleWe are seeking a Technical Support Specialist to join our Clinical Service Desk team in Guadalajara, Mexico. This is a remote opportunity that requires strong technical troubleshooting skills and excellent communication abilities.Job ResponsibilitiesProvide timely and effective support to clinicians via inbound callsTrack and document incident...
-
Guadalajara, Jalisco, México Ntt Data A tiempo completoJob DescriptionWe are seeking a highly skilled Customer Service Representative to join our Provider Clinical Service Desk team. As a key member of our team, you will be responsible for handling inbound customer calls and providing timely and effective solutions to customer issues.About the RoleHandle inbound customer calls and provide timely and effective...
-
Clinical Service Desk-Helpdesk Specialist-Mexico
hace 4 días
Guadalajara, Jalisco, México NTT DATA Services A tiempo completoAbout the Role:We are seeking an experienced Clinical Service Desk-Helpdesk Specialist to join our team in Mexico. As a key member of our customer support team, you will be responsible for providing exceptional service to our healthcare customers.Job Summary:This is a full-time position that requires shift flexibility, including nights, weekends, and...
-
Clinical Service Desk Agent
hace 4 semanas
Guadalajara, Jalisco, México Ntt Data A tiempo completo**Job Summary:**We are seeking a skilled Clinical Service Desk Agent to join our team. In this role, you will be responsible for handling inbound customer calls, providing technical support, and resolving issues in a timely manner.**Key Responsibilities:**Provide exceptional customer service and technical support via phone, email, or chatRespond to and...
-
Senior Clinical Support Associate
hace 4 días
Guadalajara, Jalisco, México NTT DATA Services A tiempo completoJob OverviewWe are seeking a skilled Senior Clinical Support Associate to join our Provider Clinical Service Desk team. This is a fantastic opportunity to work in a dynamic call center environment, supporting healthcare customers 24/7.
-
Technical Clinical Support Specialist
hace 6 días
Guadalajara, Jalisco, México NTT DATA A tiempo completoJob Title: Technical Clinical Support SpecialistEstimated Salary: $60,000 - $80,000 per annum.About NTT DATA Services:We are a global business and IT services provider specializing in digital, cloud, and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services. We are part of the NTT family of...
-
Service Desk Support Specialist
hace 4 semanas
Guadalajara, Jalisco, México Wipro Limited A tiempo completoJob Summary:Wipro Limited is seeking a highly skilled Service Desk Support Specialist to join our team. As a Service Desk Support Specialist, you will be the first point of contact for B2B users who call Wipro Service Desk to troubleshoot end-user issues in line with Wipro's Service Desk objectives.Key Responsibilities:Provide primary user support and...