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IT Support Specialist

hace 2 meses

Xico, México Blend A tiempo completo
About the Role

Blend is a leading provider of cloud banking solutions, serving over 330 financial services firms worldwide. Our platform enables customers to process an average of more than $5 billion in loans per day, making it possible for consumers to reach their financial goals faster and lead better lives.

We are seeking a skilled IT Support Specialist to join our team in Mexico City. As a key member of our IT department, you will be responsible for providing technical support to our staff, ensuring they have the necessary resources to perform their roles efficiently.

Key Responsibilities
  • Provide primary level 1 and 2 support for all tickets
  • Basic troubleshooting for all devices, office equipment, and software
  • Initial productivity app troubleshooting
  • Advanced productivity app troubleshooting with engineering assistance if needed
  • Basic support and Mac management within JAMF
  • Work with IT engineering on advanced issues
  • Basic AWS troubleshooting and support
  • Primary administration in Google Apps
  • Project work and integration troubleshooting as assigned by management
  • General documentation creation and management
  • Advanced Win/OSX/Linux troubleshooting
  • General Microsoft Intune and Office 365 products
  • Jira/Confluence tasks
Requirements
  • Minimum 2-4 years' experience with Mac and PC technical support
  • Self-starter with the ability to take general project requirements and execute on them
  • Excellent written communication skills and verbal communication in English
  • Experience in a corporate or enterprise-level environment
  • Experience with a wide set of SaaS products such as Okta, Google Apps, Jira, Slack, and Jamf
  • Experience administering heterogeneous networks of OSX, Windows, and Linux
  • Experience working and coordinating with a team and adept at working in an interrupt-driven environment
  • Bonus: Basic ability to write in interpreted languages (ex: Powershell)
  • Experience administering a mix of OSX, Windows, and Linux systems
  • Experience working and coordinating with a distributed team and adept at working in an interrupt-driven environment
About Blend

Blend is an equal opportunity employer that values diversity, inclusion, and belonging. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law.