Network Support Specialist

hace 2 semanas

Xico, México Cisco Meraki A tiempo completo

At Cisco Meraki, we're seeking a skilled Network Support Engineer to join our team. As a Network Support Engineer, you will be responsible for providing exceptional technical support for our growing client and partner base.

Key Responsibilities:

  • Diagnose and solve wireless, security, switching, and other various network-related issues reported by Cisco Meraki customers and partners.
  • Effectively work alongside third parties such as partners and customers regarding technical issues and customer service inquiries, primarily over the phone and in writing.
  • Collaborate with other support team members to fix network outages, incorrect configurations, and sophisticated networking issues on customers' devices.
  • Work with our engineering and product management teams to diagnose and resolve critical, escalated issues.
  • Stay up to date on Meraki features and technology by completing instructor-led and self-paced training modules.

Requirements:

  • A foundational understanding of and firsthand experience with network technologies including firewalls, content filters, routing/switching, VLANs, VPNs, and 802.11a/b/g/n/ac wireless.
  • Detailed and thorough comprehension of networking protocols including TCP, STP, ARP, Ethernet, OSPF, etc.
  • Experience supporting or testing LANs, VLANs, 802.11 wireless networks, VPNs, NAT devices, & DHCP servers.
  • Outstanding written and verbal communication skills.
  • Ability to clearly and concisely articulate both technical and non-technical concepts to third parties.
  • Outstanding customer service skills.
  • Proficient in fluent English, speaking and writing.
  • Excellent time management, follow-through, and attention to detail.
  • Experience in computer networking-related problem solving, critical thinking, and troubleshooting.
  • Ability to multitask and work under stress.

About Cisco Meraki:

We connect everything: people, processes, data, and things. We innovate everywhere, taking ambitious risks to craft the technologies that give us connected cities, connected cars, and handheld hospitals. And we do it in style with unusual personalities who aren't afraid to change the way the world works, lives, plays and learns. We are encouraging leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco Meraki.

At Cisco Meraki, we're challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, encourage innovation, and release the full potential of our people. We're building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability or protected veteran status. We are proud to be an Equal Opportunity Employer. We welcome applicants from diverse backgrounds and are committed to creating an inclusive environment for all employees. We are an affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability or protected veteran status. We are proud to be an Equal Opportunity Employer. We welcome applicants from diverse backgrounds and are committed to creating an inclusive environment for all employees.

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