Network Support Engineer
hace 3 semanas
**About Megaport**
Megaport is a global leader in Network as a Service (NaaS), revolutionizing the way businesses connect to the cloud. As a key player in the industry, we partner with top technology companies, including Amazon, Microsoft, Google, IBM, Oracle, and NYSE. Our company is publicly traded on the Australian Stock Exchange, and we have a lean, high-achieving team of over 250 members worldwide.
**Our Team Culture**
We value a collaborative, supportive, and fun work environment. Our team is made up of globally-positioned industry experts who lead by example. We prioritize our values and customer satisfaction above commercial gain. Our employees are motivated, adaptable, persistent, hard-working, and dynamic, and our culture permeates everything we do.
**The Role**
We are seeking a skilled CCNA-level technical specialist to join our Network Support Services team on a fixed term basis. The successful candidate will be based in Mexico City and will work in a follow-the-sun support model with our team spread across Europe, North America, and Asia. The role involves monitoring, maintaining, and ensuring uptime and availability of Megaport's global network, diagnosing and resolving network incidents and outages, and implementing network upgrades and optimizations.
**Key Responsibilities**:
Monitoring and managing the day-to-day operation of Megaport's global network infrastructure
Responding to alerts and incidents, troubleshooting and resolving issues
Liaising and providing support for Megaport's Customer support team
Planning, processing, managing, and implementing network changes and upgrades
Maintaining technical relationships with vendors and suppliers
Overseeing contractors performing remote work
Communicating network incidents to internal and external stakeholders
**Requirements**:
Bilingual in English and Spanish
Minimum 2-5 years of experience working in network operations or support environments
Excellent understanding of networking concepts and protocols
Excellent customer service focus
Knowledge of some of the following technologies: Cisco, Juniper
CCNA Certification or alternate vendor equivalent is advantageous
Excellent Microsoft Office or G-Suite skills
Experience with operating and managing Fiber Optic networks
Innovative approach to problem-solving and incident resolution
Ability to communicate with all levels of business and act as intermediary between technical experts and customers
Excellent focus on documentation with high attention to detail
Motivated, engaged, and able to operate autonomously and within a globally dispersed team environment
Scripting/coding experience will be highly regarded
Flexibility to work rotating shifts (Including weekends)
**What We Offer**
Competitive Compensation Packages
Flexible working environments
Birthday Leave
Generous study and training program + 5 days paid study leave
Additional Leave via Purchased Annual Leave Scheme
Health and Wellness Program
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