Technical Support Specialist
hace 1 día
We are seeking a highly skilled Technical Customer Support professional to join our team at Hr Consulting & Search. As a Technical Customer Support specialist, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities- Communicate technical solutions to customers using effective communication, listening, and comprehension skills.
- Diffuse upset customers and provide timely resolutions to their issues.
- Document customer interactions in real-time and maintain accurate records.
- Solve problems within defined quality standards using a basic understanding of products, solutions, and customer environments.
- Identify and escalate complex problems under direct supervision.
- Collaborate with fellow technicians and supervisor to solve problems and improve processes.
- Bachelor's degree or Associate Degree (Technical Degree) in a related field.
- 1-3 years of demonstrated working experience in a technical support role.
- Basic computer literacy with a working knowledge of the Microsoft Office Package.
- Ability to articulate technical issues in simple terms to both management and customers.
- Strong customer service and communication skills.
- Competitive salary: $18,000.00 - $20,000.00 per month.
- Full-time, indefinite contract.
- Health insurance.
- Life insurance.
- Company phone.
- Additional vacation days or paid time off.
- Food and restaurant vouchers.
- Annual bonus.
We are taking all necessary precautions to ensure a safe working environment. This includes the use of face masks, temporary remote work arrangements, and adherence to all safety protocols.
LanguageEnglish (required).
Work LocationOn-site employment.
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