Technical Support Specialist

hace 1 día


Xico, México Hr Consulting & Search A tiempo completo
Job Summary

We are seeking a highly skilled Technical Customer Support professional to join our team at Hr Consulting & Search. As a Technical Customer Support specialist, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Communicate technical solutions to customers using effective communication, listening, and comprehension skills.
  • Diffuse upset customers and provide timely resolutions to their issues.
  • Document customer interactions in real-time and maintain accurate records.
  • Solve problems within defined quality standards using a basic understanding of products, solutions, and customer environments.
  • Identify and escalate complex problems under direct supervision.
  • Collaborate with fellow technicians and supervisor to solve problems and improve processes.
Requirements
  • Bachelor's degree or Associate Degree (Technical Degree) in a related field.
  • 1-3 years of demonstrated working experience in a technical support role.
  • Basic computer literacy with a working knowledge of the Microsoft Office Package.
  • Ability to articulate technical issues in simple terms to both management and customers.
  • Strong customer service and communication skills.
Benefits
  • Competitive salary: $18,000.00 - $20,000.00 per month.
  • Full-time, indefinite contract.
  • Health insurance.
  • Life insurance.
  • Company phone.
  • Additional vacation days or paid time off.
  • Food and restaurant vouchers.
Compensation
  • Annual bonus.
COVID-19 Considerations

We are taking all necessary precautions to ensure a safe working environment. This includes the use of face masks, temporary remote work arrangements, and adherence to all safety protocols.

Language

English (required).

Work Location

On-site employment.



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