Customer Service Representative
hace 3 semanas
At SpotOn, we strive to empower restaurants and small businesses to thrive with innovative payment and software solutions.
We are looking for a skilled Statements & Billings Representative to join our customer service team. As a key member of our team, you will be responsible for effectively managing billing clarifications while delivering exceptional customer experiences.
The ideal candidate should possess strong problem-solving skills, excellent verbal and written communication skills, and the ability to work collaboratively with internal and external partners.
In this role, you will focus on resolving complex billing issues in a timely and accurate manner, building lasting relationships with clients, and driving business growth through efficient communication.
Key responsibilities include:
- Managing, processing, and resolving billing clarifications in a prompt and precise manner.
- Providing outstanding customer service through effective verbal and written communication.
- Employing problem-solving strategies to handle challenging situations.
- BUILDING STRONG RELATIONSHIPS WITH CLIENTS AND COLLEAGUES TO PROMOTE FLUID COMMUNICATION AND ENCOURAGE THEIR RETENTION.
To succeed in this position, you should have:
- Advanced English language proficiency (C1 level).
- At least one year of experience working in a customer service environment.
- Experience in banking, finance, payments, or related customer service fields.
- Excellent customer relationship skills and a passion for achieving goals.
- Aptitude for troubleshooting and conflict resolution.
- Strong interpersonal skills and diplomacy to de-escalate tense situations.
- Effective verbal and written communication skills to manage internal and external relationships.
- The ability to build lasting relationships with clients and colleagues.
This opportunity offers a competitive base salary of $18,000 plus a performance bonus of up to $3,000, as well as various benefits, including food vouchers, law benefits, SGMM, visual insurance, dental insurance, life insurance, two days off per week, Total Pass (gym) membership, and a development & career plan.
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