Programmatic Solutions Consultant

hace 6 días

Ciudad de México, Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de... A tiempo completo

About the Role:

Servicios Comerciales Amazon Mexico S. de R.L. de C.V. is seeking a highly skilled Programmatic Solutions Consultant to join our team. As a Programmatic Solutions Consultant, you will be responsible for supporting enterprise self-service clients on our Digital Advertising Platform (DSP). Your primary goal will be to develop and deepen long-term relationships with our enterprise agency and advertiser clients by owning the end-to-end engagement, including training, onboarding, and implementation, technical support, and troubleshooting.

Key Responsibilities:

  • Client Relationship Management: Define priorities for campaign management and optimization initiatives based on deep knowledge of the industry, its competitive landscape, and key business issues. Own the relationship with programmatic trading desk managers, engaging with multiple customer organizational levels to understand business objectives.
  • Technical Support and Training: Provide services such as onboarding, trade desk support plans, feature training, continuous product usage consultation, and industry best practices.
  • Data Analysis and Interpretation: Analyze and interpret data to identify improvement areas, root causes, and formulate enablement and adoption recommendations.
  • Product Evolution and Improvement: Drive the evolution of Amazon DSP by assisting customers with product beta participation, capturing customer feedback, and collaborating closely with cross-functional Amazon teams (Product Management, Engineering, Analytics, and Specialists).
  • Process Improvement: Define and improve processes and tools for the Programmatic Solutions Consultant team to better serve customers.

A Day in the Life:

A typical PSC engagement with our customers could include onboarding new traders, delivering trainings on new product features, assisting a customer with a beta feature, providing oversight in execution of campaign strategy, developing campaign optimization recommendations, and monitoring their impact, and conducting deep dives to determine root causes of issues and informing customers of the best course of action. PSCs advocate for customers in internal forums, provide troubleshooting support and triage when needed, and simplify and propagate customer feedback to inform product and services design. PSCs operate as trusted advisors to customers every day, ensuring they gradually develop into proficient users of our DSP, who see Amazon DSP as their preferred means to their goals.

About the Team:

Our team values work-life balance and believes that striking the right balance between personal and professional life is critical to long-term happiness and fulfillment. We are dedicated to supporting new members and have a broad mix of experience levels and tenures. We celebrate knowledge sharing and mentorship, and we care about your career growth, striving to assign projects that will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

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