Credit Recovery Specialist
hace 2 días
Credit Recovery Specialists at Citi play a vital role in managing client portfolios and ensuring timely debt regularization. This position requires effective communication skills, as you will interact with clients via phone to provide information about their credit and debt status.
**Key Responsibilities:**
Carry out collections management on the client portfolio to regularize outstanding balances and mitigate old credit risks.
- Offer clients comprehensive information about their credit and debt through phone calls, maintaining quality standards.
- Update unlocatable customer data in arrears using the CACS system, verifying information and history to locate them for collection management.
- Provide guidance to clients based on their needs and requirements, directing them to relevant areas such as Customer Services, retention, or Citiphone.
- Adhere to Front End strategies designed by the team.
- Contribute to monthly productivity standards of the Business Unit.
- Identify inconsistencies in Collections systems affecting client products.
- Develop negotiation strategies tailored to individual client situations or route cases to Remedial or supervisors for alternative payment options based on client conditions.
- Actively participate in fulfilling Shared Responsibilities.
**Requirements:**
We seek candidates with 2-4 years of experience in collections, possessing excellent negotiation skills, ease of speech, leadership abilities, adaptability, and the capacity to adjust quickly to changes while remaining focused.
**Education and Skills:**
A High School diploma or equivalent is required. Essential skills include a thorough understanding of the PyME portfolio, planning, and indicator control to improve results within the portfolio. Proficiency in Excel for database management and cross-referencing is also necessary. Knowledge of procedures and work instructions, ability to assist with diverse projects, and familiarity with lines of control are highly valued.
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