Debt Recovery Specialist

hace 1 mes


Xico, México American Telemarketing Solutions A tiempo completo

About the Role:

We are seeking a diligent and results-driven Collections/ Customer Support Agent to join our team. As a Debt Recovery Specialist, you will play a crucial role in maintaining positive relationships with clients while effectively recovering outstanding balances.

Responsibilities:

  • Contacting debtors:_
    • Initiate contact with debtors through phone calls.
    • Conversational English and comprehension is required.
    • Clearly communicate the nature of the debt and establish a cooperative dialogue.
    • Negotiating payment plans:_
    • Assess the financial situation of debtors and negotiate realistic and achievable payment plans.
    • Provide information on alternative payment options to facilitate debt resolution.
    • Documentation and Reporting:_
    • Maintain accurate and detailed records of all communication with debtors.
    • Generate reports on collections activities, outstanding balances, and progress towards collection goals.
    • Compliance:_
    • Ensure compliance with relevant laws and regulations governing debt collection practices.
    • Follow ethical and legal standards in all interactions with debtors.
    • Customer Service:_
    • Address debtor inquiries and concerns in a professional and courteous manner.
    • Provide assistance and guidance to help debtors understand their financial obligations.

Qualifications:

  • High school diploma or equivalent; college degree is a plus.
  • Proven experience as a customer service agent.
  • Some understanding of debt collections is preferred.
  • Experience with SAP, or other CRMs is a Plus.
  • Excellent negotiation and communication skills.
  • Ability to work independently and as part of a team.
  • Proficient in using collection software and Microsoft Office Suite.

Benefits:

  • Competitive salary and performance-based incentives.
  • Professional development opportunities.

Requirements:

This is a full-time position with a competitive salary range of $10,000.00 - $11,000.00 per month. The working hours are 8 hours a day, Monday to Friday, with free beverages provided.



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