Help Desk Support Specialist

hace 5 días


Mexicali, Baja California, México Applanix A tiempo completo

About the Role

We are seeking a highly skilled and customer-focused Help Desk Support Specialist to join our Corporate Information Systems team at Applanix. As a key member of our team, you will be responsible for providing top-notch technical support to our employees and ensuring the smooth operation of our IT infrastructure.

Key Responsibilities

  • Provide timely and effective technical support to end-users via phone, email, and in-person
  • Resolve hardware and software issues, including setup, configuration, and troubleshooting
  • Collaborate with other IS departments to ensure seamless support and efficient issue resolution
  • Communicate with stakeholders to provide updates on issue status and resolution
  • Participate in process improvement initiatives to enhance support services

Requirements

  • Bachelor's degree in Information Technology or related field
  • 5+ years of experience in technical support or related field
  • Excellent communication and problem-solving skills
  • Strong technical skills, including Windows, macOS, Linux, and network troubleshooting
  • Experience with Google Workspace for enterprise collaboration is a plus

About Our Team

Our Corporate Information Systems team is dedicated to providing exceptional support to our employees and ensuring the success of our business. We are a cohesive and supportive team that values collaboration and continuous learning. If you are a motivated and customer-focused individual with a passion for technical support, we encourage you to apply for this exciting opportunity.



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