Technical Support Specialist
hace 1 mes
Resideo is seeking a highly skilled Sr Technical Support Associate to provide technical assistance to internal and external customers. As a key member of our team, you will be responsible for driving timely identification, investigation, and resolution of technical issues, while developing a broad understanding of customer needs.
Key Responsibilities:- Facilitate issue identification and analysis
- Investigate and resolve technical issues
- Track requests resolution
- Provide technical training
- Build relationships with customers
- Test products & software
- Develop and share knowledge
- High School Diploma, or equivalent. Some experience in the field
- Customer Service Experience
- Advanced written and verbal English skills
- Bachelor degree in Management, Computer Science or a technology related discipline
- Experience in the industry is preferred
- Good interpersonal and verbal & written communication skills
- Strong continuous improvement mindset, strong leadership impact
- Experience with and SharePoint
- Demonstrated experience with Knowledge Management & Call Center Management
- Good administration skills
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