Technical Support Specialist

hace 1 mes


Aguascalientes, Aguascalientes, México Resideo A tiempo completo
Job Title: Sr Technical Support Associate

Resideo is seeking a highly skilled Sr Technical Support Associate to provide technical assistance to internal and external customers. As a key member of our team, you will be responsible for driving timely identification, investigation, and resolution of technical issues, while developing a broad understanding of customer needs.

Key Responsibilities:
  • Facilitate issue identification and analysis
  • Investigate and resolve technical issues
  • Track requests resolution
  • Provide technical training
  • Build relationships with customers
  • Test products & software
  • Develop and share knowledge
Requirements:
  • High School Diploma, or equivalent. Some experience in the field
  • Customer Service Experience
  • Advanced written and verbal English skills
We Value:
  • Bachelor degree in Management, Computer Science or a technology related discipline
  • Experience in the industry is preferred
  • Good interpersonal and verbal & written communication skills
  • Strong continuous improvement mindset, strong leadership impact
  • Experience with and SharePoint
  • Demonstrated experience with Knowledge Management & Call Center Management
  • Good administration skills

#LI-AM2

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