Customer Service Team Leader
hace 4 semanas
**Job Summary:**
As a Customer Service Team Leader at Autozone, you will be responsible for overseeing the Call Center staff and ensuring the efficient and effective resolution of customer issues. You will be responsible for coordinating, monitoring, and tracking customer support activities, as well as assigning personnel to various operations and directing their activities.
**Key Responsibilities:**
Provide performance feedback and coaching to team members on a regular basis.
Administer performance reviews and address disciplinary and/or performance problems according to policies.
Implement training, reporting, and reward/recognition programs to sustain day-to-day operations.
Oversee one segment of the department, ensuring it is handled efficiently and effectively to provide the expected results.
**Requirements:**
An Associate's degree in Business Administration or equivalent formal training program.
Two to three years of experience in Customer Service, Product knowledge, AutoZone Culture, and Call Center knowledge.
Special certifications or technical skills in Coaching, Customer/Client Focus, Leadership, Performance Management, and Problem Solving.
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