Customer Service Team Lead

hace 3 semanas


Chihuahua, Chihuahua, México Autozone A tiempo completo

**Job Summary**

As a Customer Service Team Lead at Autozone, you will be responsible for overseeing the day-to-day operations of our call center team. This includes monitoring the work of team leaders, providing guidance and direction, and writing project plans to ensure seamless service delivery.

**Key Responsibilities**

  • Administer career tracking and growth, writing performance evaluations, time tracking, and project management paperwork.
  • Work jointly with other functional areas within IT to resolve technical issues and improve processes.
  • Collaborate with customers to ensure that service expectations are being met.
  • Lead project sessions to create, improve, or modify workflow to meet customer needs.

**Requirements**

  • Bachelor's degree in Business or Management.
  • Three to five years of experience in a call center environment or customer service.
  • Fluent in English and Spanish.
  • Technical support skills.


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