Customer Service Team Lead
hace 3 semanas
**Job Summary**
As a Customer Service Team Lead at Autozone, you will be responsible for overseeing the day-to-day operations of our call center team. This includes monitoring the work of team leaders, providing guidance and direction, and writing project plans to ensure seamless service delivery.
**Key Responsibilities**
- Administer career tracking and growth, writing performance evaluations, time tracking, and project management paperwork.
- Work jointly with other functional areas within IT to resolve technical issues and improve processes.
- Collaborate with customers to ensure that service expectations are being met.
- Lead project sessions to create, improve, or modify workflow to meet customer needs.
**Requirements**
- Bachelor's degree in Business or Management.
- Three to five years of experience in a call center environment or customer service.
- Fluent in English and Spanish.
- Technical support skills.
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