Medical Customer Service Team Lead
hace 3 semanas
**Allied Customer Solutions** busca un Supervisor de Servicio al Cliente Médico para ayudar y manejar un equipo que trabaja con nuestros muchos clientes estadounidenses. Buscamos un perfil que se desenvuelva bien en entornos dinámicos y tenga experiencia previa como Supervisor de Centro de Llamadas.
**Responsabilidades**:
- Acumplir objetivos del departamento supervisando y monitoreando procesos de trabajo.
- Acumplir resultados del trabajo mediante la formación, el consejo y la disciplina de los empleados.
- Implementar y hacer cumplir sistemas y procedimientos.
- Mantener un entorno de trabajo seguro y saludable estableciendo y haciendo cumplir estándares de la organización.
- Completa operaciones desarrollando horarios, asignando y monitoreando trabajo, implementando estándares de productividad, resolviendo problemas de operaciones y implementando nuevos procedimientos.
- Proporciona servicio de calidad haciendo cumplir estándares de calidad y servicio al cliente.
- Contribuye al esfuerzo del equipo realizando resultados relacionados según sea necesario.
**Requisitos del Supervisor / Habilidades**:
- Gestión de calidad
- Delegación
- Gestión del desempeño
- Organización
- Auto-desarrollo
- Entrega de retroalimentación
**Tipo de puesto:** Tiempo completo
**Salario:** $20,000.00 - $24,000.00 al mes
**Horario:** Turno matutino
**Beneficios:** Opción a contrato indefinido
**Tipos de compensaciones:** Bono de asistencia, Bono de productividad, Bono mensual
**Experiencia:** Supervisor Bilingüe: 1 año (Obligatorio)
**Idioma:** Inglés (Obligatorio)
**Lugar de trabajo:** En persona
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