Customer Service Representative with Sales Focus

hace 4 semanas


Hermosillo, Sonora, México Mci A tiempo completo

Job Overview

We are seeking a highly motivated Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service while also driving sales and revenue growth.

Salary: $35,000 - $50,000 per year (dependent on experience)

About the Job

The ideal candidate will have excellent communication skills, a strong understanding of sales principles, and the ability to work in a fast-paced environment. You will be responsible for handling customer inquiries, resolving issues, and identifying opportunities to sell new products or services.

Key Responsibilities

  • Provide exceptional customer service through phone, email, and chat support
  • Resolve customer complaints and concerns in a timely and professional manner
  • Identify opportunities to sell new products or services to customers
  • Meet or exceed sales targets and revenue goals
  • Work collaboratively with internal teams to resolve complex customer issues

Requirements

  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Minimum 1 year of customer service experience, preferably in a sales-focused role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Strong problem-solving and analytical skills

Benefits

  • Competitive salary and bonus structure
  • Comprehensive benefits package, including medical, dental, and vision insurance
  • 401(k) retirement plan with company match
  • Ongoing training and development opportunities

About Us

MCI is a leading provider of business process outsourcing services, delivering innovative solutions to clients across a range of industries. We pride ourselves on our commitment to excellence, our passion for innovation, and our dedication to our employees and clients.



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