Customer Service Representative with Sales Focus
hace 4 semanas
Job Overview
We are seeking a highly motivated Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service while also driving sales and revenue growth.
Salary: $35,000 - $50,000 per year (dependent on experience)
About the Job
The ideal candidate will have excellent communication skills, a strong understanding of sales principles, and the ability to work in a fast-paced environment. You will be responsible for handling customer inquiries, resolving issues, and identifying opportunities to sell new products or services.
Key Responsibilities
- Provide exceptional customer service through phone, email, and chat support
- Resolve customer complaints and concerns in a timely and professional manner
- Identify opportunities to sell new products or services to customers
- Meet or exceed sales targets and revenue goals
- Work collaboratively with internal teams to resolve complex customer issues
Requirements
- High school diploma or equivalent required; associate's or bachelor's degree preferred
- Minimum 1 year of customer service experience, preferably in a sales-focused role
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and meet deadlines
- Strong problem-solving and analytical skills
Benefits
- Competitive salary and bonus structure
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Ongoing training and development opportunities
About Us
MCI is a leading provider of business process outsourcing services, delivering innovative solutions to clients across a range of industries. We pride ourselves on our commitment to excellence, our passion for innovation, and our dedication to our employees and clients.
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