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Customer Service Representative

hace 2 meses

Aguascalientes, Aguascalientes, México Benchmark Gensuite A tiempo completo

About Benchmark Gensuite

Benchmark Gensuite is a leading provider of digital solutions for Environmental, Health, and Safety (EHS), Sustainability, and Environmental, Social, and Governance (ESG) reporting. Our platform enables companies to implement robust, cross-functional digital systems for EHS, Sustainability, and ESG Reporting through a unified digital platform locally, globally, and across diverse operating profiles.

Our Mission

We empower businesses to make informed decisions, improve employee safety, and reduce their environmental footprint. Our goal is to create a culture that values diversity, equity, and inclusion, and we're committed to helping our customers achieve their ESG goals.

Job Summary

We're seeking a highly motivated and results-driven Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for supporting our leadership team in achieving customer satisfaction and growth. You will also be responsible for drafting business requirement documentation for project specifications related to business analysis, developing an understanding of clients' operations and systems, and collaborating with internal teams to build and deliver customer expectations.

Responsibilities

  • Support Leadership team to achieve customer satisfaction and growth among a portfolio of customers
  • Support drafting business requirement documentation for project specifications related to business analysis
  • Develop understanding of clients' operations and systems
  • Support Unit Leads with administrative tasks for customers
  • Collaborate with internal teams to build and deliver customer expectations

Requirements

  • Bachelor's degree (B.A./B.S.) in administrative fields, Marketing, Public Relations, or similar
  • 1+ year relevant customer service experience, highly desired
  • Results-driven mentality
  • PowerPoint skills and experience with Excel preferred
  • Adaptability, able to work on a fast pace and multitasking environment
  • Proficient English skills spoken and written
  • Exceptional listening, communication, and presentation skills, highly organized, collaborative, and detail-oriented
  • Empathetic, positive attitude with a desire to help our team support customer needs