System Operations Support Specialist

hace 2 meses

Guadalajara, Jalisco, México Epam A tiempo completo
About the Role

We are seeking a highly skilled System Operations Support Specialist to join our team at EPAM. As a key member of our IT operations team, you will be responsible for ensuring the stability and performance of our production environments.

Key Responsibilities
  • Production Stability: Take ownership of production stability and problem resolution for Quant/Enterprise Technology systems during core business hours.
  • Production Environment: Ensure the readiness and effective operation of production environments, conducting routine maintenance on file, data store, and job control systems.
  • On-Call Support: Participate in on-call rotations, being available to address issues outside regular business hours.
  • Complex Issue Resolution: Investigate complex issues related to production delivery, conduct root cause analyses, establish solutions, and oversee the necessary steps for resolution.
  • Risk Management: Identify and manage risks, promptly flag significant issues, and escalate incidents when required.
  • Client Focus: Deliver results, productivity, quality, and value to clients, meeting their deadlines and objectives while remaining an honest, realistic, and dedicated partner.
  • Deployment: Deploy patches and full-stack updates into production, ensuring seamless operations.
  • Disaster Recovery Testing: Lead regular disaster recovery testing and improve the process continually.
  • Innovation: Play an active role in proposing innovative technologies, tools, and approaches to improve processes and solve business problems.
Requirements
  • Intermediate SQL: Proficiency in MS SQL databases.
  • Scripting: Intermediate knowledge of PowerShell or C#.
  • Troubleshooting: Strong troubleshooting skills.
  • Technical Experience: Hands-on experience in creating, improving, supporting, and releasing technical solutions, preferably in a Microsoft environment.
  • Coding Skills: Understanding of object-oriented programming language coding principles.
  • Technical Stack: Experience with RESTful services, SQL databases, AMQP.
  • CI/CD: Familiarity with CI/CD tools such as Bitbucket, Control-M, Grafana, Octopus, and TeamCity.
  • ITIL: Understanding of ITIL processes.
Nice to Have
  • Reactive Programming: Experience with ReactiveX.
  • Programming Languages: Knowledge of Python, Scala, or Go programming languages.
  • Reporting Tools: Experience with reporting tools like JasperReports, DynamicReports, or QlikView.
  • Complex Environments: Experience working in complex environments with multiple dependencies.
  • Monitoring Tools: Familiarity with monitoring tools such as Grafana, Victoria Metrics, SolarWinds, and Elasticsearch.
What We Offer
  • Career plan and real growth opportunities.
  • Unlimited access to LinkedIn learning solutions.
  • International Mobility Plan within 25 countries.
  • Constant training, mentoring, online corporate courses, eLearning and more.
  • English classes with a certified teacher.
  • Support for employees initiatives (Algorithms club, toastmasters, agile club and more).
  • Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more).
  • Flexible work schedule and dress code.
  • Collaborate in a multicultural environment and share best practices from around the globe.
  • Hired directly by EPAM & % under payroll.
  • Law benefits (IMSS, INFONAVIT, 25% vacation bonus).
  • Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members).
  • 13 % employee savings fund, capped to the law limit.
  • Grocery coupons.
  • 30 days December bonus.
  • Employee Stock Purchase Plan.
  • 12 vacations days plus 4 floating days.
  • Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st).
  • Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more.
  • Monthly non-taxable amount for the electricity and internet bills.

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