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Senior Enterprise Strategy Consultant

hace 1 mes


Ciudad de México, Ciudad de México Zendesk A tiempo completo

Job Overview:

Zendesk, a global leader in customer service software, is seeking a Senior Enterprise Strategy Consultant to join its Enterprise Architecture team. This role will play a crucial part in driving business growth and improvement by developing and implementing strategic plans that align with the company's vision.

About the Role:

  • Collaborate with cross-functional teams to gather insights into Zendesk's business operations and identify areas for optimization.
  • Develop high-level business architecture that helps prioritize and sequence critical initiatives, serving as a bridge between processes and systems.
  • Create visual representations of value streams and process models to facilitate knowledge sharing and future analysis.
  • Maintain and present key Business Architecture work, including business capabilities, gap analysis, current and target state flows, value streams, process mapping and modeling, data modeling, and use cases.
  • Engage with Enterprise, Solution, and Domain Architects to translate business capabilities into technical design and collaborate closely with IT Architects to craft optimal technical solutions.
  • Design and optimize organizational structures, focusing on aligning team configurations, roles, and responsibilities to maximize efficiency and support strategic objectives.
  • Ensure that business processes meet both short and long-term requirements and support Zendesk's technology development as it grows.

Requirements:

  • 3+ years of experience in business architecture or process architecture.
  • Able to document requirements for business process flows, capability and feature descriptions, gap analysis, KPIs, business use cases, and visual and textual techniques.
  • Ability to leverage requirements elicitation methods, including focus groups, white-boarding, surveys, or questionnaires to conduct business research and interviews in support of business capabilities and features.
  • Experience with design thinking strategies, including customer-centric development processes and leading Customer Journey Mapping sessions with business partners to define business optimization opportunities.
  • Experience using process tools like Signavio, Appias, Nintex, Lucid Chart, Vizio, Miro, or equivalent experience.
  • Experience with data-driven approaches to capture, design, and build end-to-end business processes and creating operating metrics.

Preferred Skills:

  • Lean Six Sigma certification.
  • Experience using Business Architecture tools such as ARIS, iServer, etc.
  • Experience in Business Process Modeling Notation (BPMN).
  • Experience with RPA software such as UiPath, AutomationAnywhere, BluePrism.
  • Experience with finance and accounting platforms including; Zuora, Stripe, NetSuite, Oracle Fusion, Blackline, Avalara, Workday Financials.
  • Experience in leveraging technical architecting outputs - systems, data, framework, and UI components.
  • Experience working with and applying Lean Design principles - value mapping, creating flows, identifying waste.

Compensation and Benefits:

This is a salaried position with an estimated annual salary of $120,000-$150,000 based on experience and qualifications. Additionally, Zendesk offers a comprehensive benefits package, including health insurance, retirement plan, paid time off, and professional development opportunities.

Work Arrangement:

This role requires physical presence at one of Zendesk's offices in Mexico City or Mexico State for part of the week, with flexibility to work remotely for the remainder of the week.