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EDI Platform Administrator

hace 2 meses

Ciudad de México, Ciudad de México Alia Integrando Talento A tiempo completo
EDI Platform Administrator

The EDI Platform Administrator plays a crucial role in establishing, maintaining, and improving B2B integration between company applications and third parties. This involves connecting them via an electronic method of exchanging business documents.

This position requires a Subject Matter Expert (SME) who can understand, debug, and resolve issues found in production or UAT environments. The EDI Platform Administrator will escalate to Product Engineering as appropriate.

Key Responsibilities:
  • Support: Monitor customer- and stakeholder-reported problems and questions. Be available 24/7 to prioritize and help with critical customer issues.
  • Manage Backlog: Regularly review ticket backlog to ensure proper prioritization against customer needs.
  • Empathize and Ensure Customer Focus: Promote customer emphasis and advocate for sustainable solutions that preserve the integrity of company products.
  • Collaborate: Work with various teams to achieve shared goals and objectives. Foster a cooperative environment within the team and between customers and other stakeholders.
Requirements:
  • Key Knowledge, Skills & Abilities:
  • EDI X12 / XML: Familiar with EDI X12 and EDIFACT business document formats. Understand XML-based standards, the structure of XML documents, and specification rules defined.
  • SQL: Knowledge of SQL constructs. Able to read and write simple queries.
  • OS: Familiar with navigating various systems: Unix/Linux, Windows, etc.
  • Middleware: Knowledge of middleware systems and how they are used to automate business processes and link systems in B2B integration.