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Success Strategist

hace 2 meses

Xico, México 120-Sfdc Mexico A tiempo completo
About 120-Sfdc Mexico

We're a leading provider of customer relationship management (CRM) solutions, empowering businesses to transform their customer experiences and drive growth. Our team is passionate about helping companies like yours succeed in today's fast-paced digital landscape.

Job Summary

We're seeking a highly skilled Success Strategist to join our team in Mexico. As a key member of our Marketing Cloud team, you will be responsible for driving customer success and delivering technical solutions that meet the evolving needs of our clients.

Key Responsibilities
  • Engage with customers to evaluate and recommend optimization strategies for technical architecture, dev/ops, performance, and solution design specific to Marketing Cloud.
  • Identify and evaluate capability gaps for standard product capability or identify creative solutions through customization.
  • Understand and maintain knowledge on new product/feature/capability adoption programs for specific Marketing Cloud Engagement and Personalization features and capabilities.
  • Collaborate and facilitate discussion across a spectrum of partners from Developers to Architects to Executives while aligning technology to business value and ROI.
  • Translate sophisticated technical concepts for audiences ranging from the Business to Executive Partners.
  • Contribute internally to the Salesforce team, share knowledge and standard processes with team members, contribute to internal projects and initiatives, and serve as a domain expert (SME) for specific technical or process areas.
  • Contribute to playbooks aligned with the Success Architect engagement catalog, tailored to the outstanding needs and opportunities of Marketing Cloud customers.
  • Drive thought leadership through mentoring and knowledge sharing.
Requirements
  • Enterprise consulting or implementing (4+ years), including full lifecycle implementation experience with Salesforce Marketing Cloud.
  • Experience dealing with large scale, technologically sophisticated accounts, which are constantly challenging product capabilities.
  • Experience in Marketing Agency / Merchandise Market desired.
  • Salesforce Certifications (Marketing) - Strongly preferred.
  • Familiarity with Salesforce's technical architecture: APIs, Standard and Custom Objects, APEX.
  • Familiar with Customer Data Platforms, Salesforce Data Cloud and Personalization.
  • Familiar with AI concepts.
  • Experience with data modeling.
  • Understanding of development tools including SLDS, XML, HTML, SQL, Javascript, JSON, and CSS.
  • Detailed understanding of the fundamentals of Salesforce products (Sales, Service, Marketing) and how our customers use the platform to transform their business.
Skills Required
  • Interacts well with both technical and non-technical customers, attains relevant technical and business requirements, analyzes information and designs comprehensive solutions.
  • Navigates, raises, and leads efforts on complex customer requests or projects involving multiple parties and enterprise systems.
  • Self-motivated to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies.
  • Strong communication skills, both written and verbal.
  • Ability to work independently and be a self-starter, prioritize, multitask and perform effectively under pressure.
Language

English (fluency), Bonus Spanish.

Travel

Occasional travel (expected average 20%), will vary.