Spa Receptionist

hace 1 semana

Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo

Job Summary

We are seeking a highly organized and detail-oriented Spa Receptionist to join our team at Marriott International, Inc. As a Spa Receptionist, you will be responsible for scheduling services for individuals and large groups, confirming appointments, and providing exceptional customer service to our guests.

Key Responsibilities

  • Schedule services for individuals and large groups using spa/salon reservations software system.
  • Confirm scheduled services with guests and answer questions about available services.
  • Update the reservations/cancellations list throughout the day and inform providers of last-minute changes.
  • Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival.
  • Promote and sell spa/salon services to guests.
  • Process guest payments for spa/salon services and obtain payment authorization as needed.
  • Accept and log cash tips for employees.
  • Balance, scan, and drop receipts with Accounting.
  • Notify Engineering of maintenance and repair needs.

Requirements

  • High school diploma or G.E.D. equivalent.
  • Less than 1-year related work experience.
  • No supervisory experience.
  • Ability to stand, sit, or walk for an extended period of time.
  • Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

About Marriott International, Inc.

Marriott International, Inc. is a global hospitality company that operates a portfolio of brands, including JW Marriott, Marriott Hotels, and more. We are committed to providing exceptional customer service and creating memorable experiences for our guests. As a Spa Receptionist, you will be part of a dynamic team that is dedicated to delivering outstanding service and exceeding guest expectations.

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