Spa Receptionist

hace 3 días

Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo
Job Summary

We are seeking a highly skilled and customer-focused Spa Receptionist to join our team at JW Marriott Cancun Resort & Spa. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Schedule services for individuals and large groups using our spa/salon reservations software system.
  • Confirm scheduled services with guests and answer questions about available services.
  • Update the reservations/cancellations list throughout the day and inform providers of last-minute changes.
  • Check in guests for appointments, confirm their first and last name, and provide a general spa orientation to guests upon arrival.
  • Promote and sell spa/salon services to guests.
  • Process guest payments for spa/salon services and obtain payment authorization as needed.
  • Accept and log cash tips for employees.
  • Balance, scan, and drop receipts with Accounting.
  • Notify Engineering of maintenance and repair needs.
Requirements
  • High school diploma or G.E.D. equivalent.
  • Less than 1-year related work experience.
  • No supervisory experience.
  • No license or certification required.
About Us

Marriott International, Inc. is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. We believe in providing our associates with opportunities for growth and development, and we are committed to non-discrimination on any protected basis.

As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy.

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