Remote Customer Service Representative
hace 2 días
We are seeking a skilled and compassionate Remote Customer Service Representative to join our team at Md Medical Group.
Job Summary:
This role involves providing exceptional customer service to patients over the phone, ensuring their needs are met with professionalism and empathy. If you have excellent communication skills, are proficient in English, and possess a strong work ethic, we encourage you to apply for this opportunity.
About the Role:
This full-time position requires individuals who can handle multiple tasks efficiently, maintain accurate records, and adhere to company protocols. Our ideal candidate is someone who is patient, understanding, and able to communicate effectively with people from diverse backgrounds.
Responsibilities:
- Handle customer inquiries telephonically with a friendly and upbeat attitude.
- Verify insurance coverage and information.
- Register new patients by gathering pertinent information and entering it into the system.
- Set patient appointments upon request and identify future visits.
- Data entry and maintenance of customer databases.
- Research required information using available resources.
- Manage and resolve patients' complaints.
- Enter new customer information in the system.
- Update existing customer information.
- Identify and escalate priority issues.
- Route calls to appropriate resources.
- Follow up on customer calls when necessary.
- Maintain punctuality and adherence to company protocols.
Requirements:
To be successful in this role, candidates should possess:
- Proficient written and spoken English.
- Availability to train at the office for the first three weeks.
- Full-time availability.
- Call center or customer care experience (desired).
- High school degree or equivalent.
Benefits:
As a valued member of our team, you will enjoy a range of benefits, including:
- A competitive salary of $10,230.00 MXN per month.
- Excellent bonuses.
- Paid training.
- Company-provided laptop, headset, and mouse.
- Mandatory law benefits since the first day.
- Club Salud Familiar Membership after 90 days working with us.
Estimated Salary Range:
$10,300.00 - $12,000.00 MXN per month.
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