Digital Transformation Manager

hace 1 día


Ciudad de México, Ciudad de México Mondelēz International A tiempo completo
About the Role

We are seeking a highly skilled and experienced professional to lead our digital transformation efforts in Mondelez Snacking Mexico's eB2B projects. As a key member of our team, you will be responsible for analyzing and evaluating the end-to-end B2B digital customer journey, identifying pain points and areas for improvement.

Key Responsibilities
  • Develop and implement strategies/roadmaps to enhance the overall customer experience, focusing on ease of use, personalization, self-service, and efficiency.
  • Lead the wholesaler's digital commerce transformation strategy, handling multiple projects simultaneously while ensuring accuracy and timelines.
  • Identify, analyze, and interpret patterns and trends to generate insights and understanding of Mondelez conversational commerce project, users, merchants, channels, risk metrics, and more.
  • Design and execute projects to drive insights that lead to company growth in accordance with objectives.
  • Work closely with Marketing, Digital Services, Sales, and Operations to anticipate needs and quantify the impact of existing and future initiatives, projects, processes, products, or features.
  • Lead the analytic features and custom reports to analyze, track, and provide insights on channel objectives or other relevant KPIs across teams and/or company.
Leadership and Development
  • Provide training and support to internal teams to ensure customer-centric mindset and adherence to best practices in digital customer experience.
  • Foster a culture of continuous improvement, encouraging teams to provide feedback and proactively seek partnership.
  • Lead a team, prioritizing their work and ensuring flawless execution.
  • Effectively manage and develop teams to take on increasing levels of ownership and responsibilities.
Requirements
  • 5+ years of progressive digital experience, preferably in a business-to-business environment.
  • English Advanced.
  • Excellent Excel and PowerPoint skills. Extra: Power BI.
  • Experienced leading a team.
  • Conversational commerce strategy experience.


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