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Strategic Account Manager

hace 2 meses

Mexicali, Baja California, México Taxdome A tiempo completo

TaxDome is a leading practice management platform for accounting firms in the US, boasting over 100X growth in the last 5 years and serving tens of thousands of businesses globally with millions of end-clients. We're seeking a seasoned Strategic Account Manager to build strong relationships with key clients and drive revenue growth.

About the Team:

We're a US-based SAAS firm catering to the accounting industry, leveraging technology to solve business problems. As a Strategic Account Manager, you'll communicate with accountants about their business processes and help them see the value in our software, which can aid them in growing their business and revenue. You don't need to be an accountant or have accounting expertise.

Our Team Culture:

We're a distributed team of over 200 people across 40+ countries, built on the principle of self-management. You'll have access to our C-Level team and work closely with the Chief Revenue Officer and sales team in a collaborative environment.

Customer Satisfaction:

We've garnered over 5,000 positive reviews online, with customers often expressing their delight at discovering our solution. Your role will be to convey this benefit and expand our market share.

The Role:

As a Strategic Account Manager, you'll:

  • Develop and maintain strong, trust-based relationships with key clients within TaxDome's portfolio, understanding their unique needs.
  • Identify opportunities for upselling additional TaxDome services or features to existing clients, driving revenue growth while ensuring client satisfaction.
  • Ensure the client's adequate onboarding, utilizing the software to its maximum capabilities, and that the entire staff is fully engaged and proficient in its usage.
  • Effectively communicate TaxDome's platform features, updates, and best practices to clients, ensuring they maximize the benefits of our software.
  • Gather client feedback on TaxDome's platform and services, and collaborate with the product development team to drive continuous improvement based on client needs.
  • Ensure that client contracts and agreements are accurately maintained, renewals are managed effectively, and that clients remain in compliance with tax and accounting regulations while using TaxDome's solutions.

Requirements:

  • Fluent in English; other languages a plus.
  • 2+ years sales or 5+ customer success experience.
  • 1+ years of SaaS sales experience.
  • Proven experience as a key account manager.
  • Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.
  • Excellent organizational skills.
  • Ability in problem-solving and negotiation.

Desirable:

  • 1+ years of SaaS sales experience.
  • Experience with project management software or other productivity tools.
  • Experience with Slack, HelpScout, and Pipedrive.
  • Some exposure to development and marketing processes.
  • You prefer building rapport with customers over annoying, aggressive sales tactics.

Work Format:

Full-time, EST.

Salary Range:

Compensation: 20-30k+ per year, depending on experience. We offer a competitive bonus structure that rewards exceptional performance tied to revenue milestones. As you meet and exceed predetermined revenue targets, you will earn a bonus in addition to your base salary. This incentivized bonus structure provides a unique opportunity to significantly increase your earnings based on your sales achievements.

Benefits:

Work closely with the C-Level team.

Bonus program.

Remote - flexible working location.

Pay: $31, $35,000.00 per month.