Customer Success Representative

hace 6 días


Monterrey, Nuevo León, México Lenovo A tiempo completo

About Lenovo

Lenovo is a global technology leader that designs, engineers, and manufactures a wide range of products, including PCs, tablets, smartphones, and data center solutions. Our mission is to deliver smarter technology for all, creating a more inclusive, trustworthy, and sustainable digital society.

Job Summary

The Sales Support Representative will play a critical role in supporting the sales organization, providing timely and precise delivery of solutions to enhance customer satisfaction and reduce escalations. This position will work closely with sales representatives, client managers, and cross-functional teams to improve customer experience and drive business growth.

Key Responsibilities

  • Support assigned sales representatives in the growth and management of assigned territory
  • Support presales activities and respond to post-sales questions
  • End-to-end ownership and troubleshooting assistance of back-end operational matters raised by the sales team
  • Collaborate with cross-functional teams to improve customer experience within assigned territory
  • Verify credit limits through Accounts Receivable and support resolution of overdue invoices and credit issues
  • Accurately process customer transactions (quotes and sales orders)
  • Identify and implement process improvements to increase team efficiency and effectiveness
  • Help develop top-quality procedures and control checkpoints to proactively find errors and gaps

Requirements

  • Bachelor's Degree (in process/finalized)
  • 2+ years of experience in similar companies/positions is preferred
  • Advanced English level, written and oral (exclusive)
  • Intermediate to advanced Microsoft Excel and PowerPoint skills
  • Positive attitude and ability to collaborate in an energetic environment building strong relationships
  • Ability to work under pressure, meet deadlines with minimal guidance, and deal with ambiguity
  • Strong organizational, planning, and problem-solving skills
  • Self-driven, proactive working, and goal-oriented
  • Ability to stay organized and work independently to research for solutions


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