Configuration Expert and Operations Manager

hace 2 semanas


Xico, México Amazon A tiempo completo

Company Overview

At Amazon, we strive to be the most customer-centric company in the world. We are committed to delivering exceptional results for our customers and continually innovate to meet their evolving needs.

About the Role

The Configuration Expert and Operations Manager will play a crucial role in driving standardization and stability across the North American Customer Fulfillment (NACF) network. As a key member of the Amazon Research and Configuration team, you will work closely with operational teams to drive process improvements and resolve technical issues.

Key Responsibilities:

  • Coordinate network configuration deployments/pilots
  • Scope/Execute large scale configuration changes across the MX network
  • Support Central Flow configurations
  • Support Subject Matter Experts (SME) Team(s) in process improvement initiatives
  • Provide operational insights to the ACES MX team
  • Effectively identify and communicate detailed technical issues
  • Escalate to management and site leaders when operations will be impacted by the team's configuration changes
  • Provide external teams with detailed barriers
  • Partner with management and site leaders to solve technical issues with an optimal path forward
  • Develop long/short term solutions for internal process gaps and/or barriers
  • Work a flexible schedule, including odd or long hours, as necessary
  • Handle multiple projects, deadlines, and stressful situations with minimal management oversight
  • Develop and run weekly standard reports for Operations of key operational metrics
  • Pullout/Extract information on demand by FCs
  • Assist ACES SMEs/PEs with Data Analysis
  • Creation of Live Dashboards with Key insights for Operations and ACES SMEs/Pes
  • Write and Publish SOPs/TWIs/Visual Aids required by ACES SMEs

BASIC QUALIFICATIONS

To be successful in this role, you should have:

  • A completed Bachelor's Degree or 2+ years Amazon experience
  • 2+ years of experience in Project Management or Engineering
  • Expertise in MS Excel / Macros
  • English and Spanish proficiency

Rewards and Benefits

We offer competitive salary $80,000 - $120,000 per year, based on your experience. In addition, you can expect:

  • A comprehensive benefits package
  • A performance-based bonus structure
  • Ongoing training and development opportunities
  • A dynamic and inclusive work environment


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