Salesforce Operations Expert

hace 2 meses


Xico, México Lot Squared Development A tiempo completo

We are Lot Squared Development, a real estate developer that develops high-profile luxury homes and boutique condominiums in and around Washington, DC. Our company is looking for a highly skilled Salesforce operations expert to join our team.

This full-time role is 40 hours per week, with set working hours from 9am to 6pm US EST Monday to Friday. We are committed to finding the right candidate who can commit to these regular working hours.

As a Salesforce operations expert, you will be responsible for advising on both high-level business matters and technical details related to our CRM and CTI systems. You will also optimize call center performance by analyzing key performance indicators (KPIs), uncovering analytics insights and trends, and recommending data-driven solutions to business problems.

You will work closely with management to advise on business decisions related to our CRM and CTI systems, as well as ensure the timely delivery of software projects, analysis, design, development, and quality assurance.

Your responsibilities will include measuring and testing potential solutions in a call center environment, performing end-to-end cross-discipline leadership and project management throughout the software development lifecycle, and ensuring high-quality data management and integrity.

You will also perform routine maintenance, troubleshoot issues, train stakeholders on using systems, develop supporting documentation for all aspects of systems, and log developments and report KPIs for stakeholders.

The ideal candidate will have a minimum of 7 years of experience with and troubleshooting Salesforce, as well as strong knowledge of computer programming languages and concepts. Experience optimizing sales operations performance and call center operations is a plus.

The salary for this position is $250-$340 per hour, and we offer a remote work arrangement. If you are a motivated and experienced Salesforce operations expert looking for a new challenge, we encourage you to apply.



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