Global Operations and Strategic Growth Manager

hace 4 días

Xico, México Uber A tiempo completo

About the Role

Uber seeks motivated professionals to join its Rides Operations team in Mexico, focusing on delivering operational excellence and strategic growth for Uber products. The successful candidate will drive innovation, improve user experience, and achieve business objectives by leveraging technology, data-driven insights, and cross-functional collaboration.

Key Responsibilities

The Operations and Strategy Manager will:

  • Optimize and scale Uber's products to meet market demands and enhance user experience.
    - Collaborate with Regional and Product teams to roll out new features and refine functionalities based on user feedback and operational needs.
    - Define and execute short- and long-term growth strategies for product scaling and market expansion.
  • Develop and implement data-driven strategies to balance supply and demand, ensuring reliability and high-quality rider and driver experiences.
    - Identify operational inefficiencies and drive process improvements to enhance scalability, trip completion rates, and retention.
    - Own the end-to-end configuration, maintenance, and optimization of product offerings.
  • Monitor financial health, including gross bookings, costs, and profitability metrics.
    - Optimize resource allocation, manage budgets, and implement pricing strategies or incentives to align with business objectives.
    - Conduct cost-benefit analyses and forecast financial performance to support strategic decision-making.
  • Leverage data analytics to identify challenges, inform decision-making, and drive actionable insights.
    - Build dashboards and tools to monitor KPIs such as trip growth, user satisfaction, and operational reliability.
  • Partner with cross-functional teams (Policy, Legal, Safety, Marketing, CommOps) to align priorities, navigate challenges, and ensure compliance in regulated markets.
    - Be a key thought leader and stakeholder manager, driving alignment across global, regional, and local teams.

Requirements

To be successful in this role, you should have:

  • A Bachelor's degree in Business, Engineering, Economics, or related fields.
    - 4+ years of experience in operations, business strategy, logistics, product management, or analytics.
  • Proficiency in SQL and data analysis tools; ability to interpret and communicate insights to various audiences.
  • Strong project management skills: experience managing complex initiatives from concept to execution.
  • Excellent communication, stakeholder management, and collaboration skills.
  • Ability to balance attention to detail with swift execution in a fast-paced environment.
  • Fluency in English and Spanish.

Estimated Salary Range

$90,000 - $120,000 per annum, depending on experience and qualifications.

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