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We are seeking a highly skilled Bilingual Inbound Sales Representative to join our team at AT&T. As a key member of our sales team, you will be responsible for delivering exceptional customer service and sales support to our business customers.
Key Responsibilities:
- Provide world-class customer service and billing assistance to our business customers.
- Identify growth opportunities for our business customers and seamlessly integrate additional lines or services into their accounts.
- Deepen customer understanding through effective communication, empathy, and by thoroughly addressing their needs.
- Gain proficiency in a variety of offerings, including Telephone Services, hotspots, wireless devices, DIRECTV, Internet solutions, and business systems.
- Specialize in enhancing customer plans through upgrades, package modifications, and the introduction of new services.
Requirements:
- Advanced English fluency to effectively communicate with U.S. customers.
- At least 1 year of sales experience with outstanding communication skills and the ability to build positive customer relationships.
- Experience using personal computers and Microsoft Office products to research information and support customers while talking to them on the phone.
- Availability to train and work 40 hours across 5 days of the week within our operating hours of 7:00 AM to 6:30 PM CST, Monday to Saturday, accommodating Daylight Saving Time and holidays.
Compensation and Benefits:
- Monthly Base Salary: MXN$18,000 (before Taxes)
- Average monthly bonus of MXN $8,000, when you meet your sales and service targets
- Monthly Grocery vouchers MXN $1,519 every 14 days
Monthly Restaurant vouchers MXN $1,216 every 14 days
Additional Benefits:
- Life Insurance
- 15 days of Christmas Bonus
- Vacation days, plus three personal days, onsite medical and more.
- 50% discount on five lines of AT&T Wireless service.
- Paid training starting from the first day.
Work Environment:
This is a non-remote position that requires working in our offices starting on your first day of training. You will need to confirm your availability to work on-site during the interview process.
We are an equal opportunity employer and welcome applications from diverse candidates.
