Customer Service Representative

hace 1 semana


Los Mochis, Sinaloa, México FedEx A tiempo completo
About FedEx

FedEx is a world-renowned logistics and transportation company, recognized for its exceptional service and innovative technology. Our commitment to excellence has earned us numerous accolades, including being named among the World's Most Admired Companies by Fortune magazine.

Job Description

We are seeking a highly skilled Customer Service Representative to join our team. As a key member of our operations, you will be responsible for providing top-notch customer service, resolving issues efficiently, and ensuring seamless delivery experiences.

Responsibilities:
  • Assist customers with package tracing, answer questions about FedEx products and services, and provide over-the-counter and phone support.
  • Prepare various operations reports and maintain accurate records and files.
  • Handle packages in the cage, check their labeling and legality, and ensure compliance with customs documentation requirements.
  • Provide administrative and clerical support to Station Ops Managers and interface with customers on customs-related issues.
  • Maintain a clean and organized workspace, recognize new customers or business opportunities, and submit sales leads.
Requirements:
  • A high school degree or equivalent is required, along with fluency in English and local languages.
  • Demonstrated basic English skills and one year of previous experience in clerical or customer service roles.
  • Good general office skills, including typing, filing, and computer literacy, as well as excellent communication, organizational, and human relations skills.
  • Clear and articulate speaking voice, neat appearance, and ability to lift 70 pounds and maneuver heavy packages.
Estimated Salary:

$45,000 - $60,000 per year, depending on location and experience.

Benefits:
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
Why Work at FedEx?

We are proud to be a great place to work, a technology innovator, and one of the world's most admired and respected companies. Join our team and discover a fulfilling career with endless possibilities.



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