Customer Service Rep
hace 2 meses
About RS Group
Across the industrial design, manufacturing, and maintenance worlds, we’re the digital destination for product and service solutions to help our customers with the maintenance, repair and operation of their businesses.
We provide global access to an unrivalled range of over 750,000 stocked industrial products. Each day our team of experts deliver solutions to resolve our customer’s challenges across design, procurement, inventory and maintenance. We consistently strive to deliver the best possible service to all of our customers and challenge ourselves to provide a seamless procurement experience.
We are one team. We deliver brilliantly. We do the right thing. We make every day better.
These are our values. They unite our c.9,000 global colleagues and differentiate us from our competition. They are a mix of how we work today and how we must step up for the future. Most importantly, it is one set of values shaped by our people, for our people.
Together, we can make great things happen. Aim for amazing and beyond.
Global Shared Business Services supports customers in and outside of the business through centralization of support functions, process improvement, and service delivery. We work together, as a team, to ensure that business functions smoothly and customers are satisfied.
About the role
Role Purpose
The Customer Service Representative's core responsibility is to provide exceptional service for customers through facilitating orders and resolving issues, in a manner that continues the strong customer experience focus at RS. The focus of the team is to add value, remove complexity in the process and ultimately free up time, enabling our Sales teams to develop and grow accounts. a sentence or two as a high-level summary of the overall role purpose.
Responsibilities
As a customer experience role model:
Championing a service excellence belief, striving to make work easy for our customers. Both internally and externally. Ensuring orders are captured in line with our promise and to the highest quality standards Resolving customer issues: both in the moment and working cross-functionally to close the loop and fix issues at root cause: through direct work or coordinating activity with other departments – regarding product issues, shipping problems, payment issues, and moreAs a Digital advocate:
Becoming experts in navigating our websites, understanding and promoting our value add services Providing help and support to customers in their online journeys: providing assistance in finding products, understanding functionality and educating on the benefits of our digital servicesActing Commercially:
Providing quote information to customers based on system data (not independent judgment). Pre-qualify customers and identifying leads for further growth potential Providing backup support for customer calls from Sales offices Ensuring customers accounts are handled with strong governance for appropriate supportHow I make a difference in this role
Apply customer service experience, operate with passion and focus on best serving customers through delivering timely, helpful support and assisting in process execution and improvement.
Org Structure
Customer Service Manager
Customer Service Supervisor
Customer Service Representative
Candidate Requirements
Essential Skills & Experience
High school diploma or general education degree (GED) and one-two years related experience and/or training, or equivalent combination of education and experience. Role is bilingual english/spanish in both verbal and written communication. Excellent Customer Service skills – able to demonstrate an inbuilt passion for helping customers Experience of working cross-functionally and collaborating effectively with colleagues to get things done Strong written/verbal communication skills High attention to detail Highly organized and able to multi-task and prioritize own workloadsDesirable Skills & Experience
Preferred college education or equivalent combination of education and experience. College diploma in related field Industry experience in manufacturing, distribution, automation-
Customer Service Representative
hace 4 semanas
San Nicolás de los Garza, Nuevo León, México RS Group plc A tiempo completoAbout RS GroupWe are a leading provider of industrial products and services, dedicated to delivering exceptional customer experiences. Our team of experts is committed to helping our customers resolve their challenges and achieve their goals.Role PurposeThe Customer Service Representative's core responsibility is to provide timely and helpful support to...
-
Customer Service Representative
hace 4 semanas
San Nicolás de los Garza, Nuevo León, México RS Group plc A tiempo completoAbout RS GroupWe are a leading industrial design, manufacturing, and maintenance company that provides global access to a wide range of products and services. Our team of experts delivers solutions to resolve customer challenges across design, procurement, inventory, and maintenance.We strive to deliver the best possible service to our customers and provide...
-
Sr. Customer Service Rep
hace 3 meses
Ciudad de México, CDMX Epson America, Inc A tiempo completo**Long Description**: **Principal Accountabilities**: - In addition to the following Epson's policies and procedures, principal accountabilities include, but are not limited to:_ **Customer Order Processing** - Managing orders from inception to customer delivery and communicate any exception to the involved teams. (Customers, sales rep, etc) - Processing...
-
ArcelorMittal Customer Service Coordinator
hace 7 días
Santiago de Querétaro, Querétaro de Arteaga, México ArcelorMittal A tiempo completoAbout Us: ArcelorMittal is a leading global steel producer with a strong presence in the Americas. We are committed to delivering high-quality products and exceptional customer service.Job Summary: We are seeking an experienced Customer Service Coordinator to join our team in Mexico. This is a key role that requires strong communication and organizational...
-
Customer Service Representative
hace 3 semanas
San Nicolás de los Garza, N. L., México RED LOGISTICA A tiempo completo**Job Summary** Establishes strong relationships with customers via direct relationships, operator relationships, and supplier relationships. Leads and supports initiatives to improve customer service, reduce costs, and enable logistics efficiencies. **Essential Functions and Responsibilities** - Manages all aspects of customer load delivery and...
-
Customer Service Rep. I
hace 6 meses
Ciudad de México Alcon A tiempo completoCustomer Service Representative I - Location: Mexico City_ At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go...
-
San Nicolás de los Garza, N. L., México CS Enterprises at ConnectNet A tiempo completo**Vacante para la empresa CS Enterprises at ConnectNet en San Nicolás de los Garza, Nuevo León**: **Bilingual Customer Service Agent | Flexible Schedules** Job Summary: As a Bilingual Customer Service Agent, you will be the vital link between the company and Spanish and English-speaking customers, providing effective solutions and an exceptional...
-
Customer Service Rep I
hace 6 meses
Lerma de Villada, México Sensient Technologies A tiempo completoAt Sensient Technologies, we are experts in science, art, and innovation of color and flavor. We are market savvy and visionary. We are problem solvers and we will be better with you. The Customer Service Representative is responsible for administering, processing and tracking orders. Will perform all customer service duties, respond to customer requests,...
-
Customer Service Representative
hace 21 horas
San Nicolás de los Garza, Nuevo León, México RS Group plc A tiempo completoAbout RS GroupAt the forefront of digital solutions for product and service offerings, we provide unparalleled access to a vast range of industrial products. Our team of experts deliver tailored solutions to resolve customer challenges across design, procurement, inventory, and maintenance.We consistently strive to deliver exceptional service, aiming for...
-
Customer Service Representative
hace 4 semanas
San Pedro Garza García, Nuevo León, México FedEx A tiempo completoJob SummaryAs a Customer Service Representative at FedEx, you will be responsible for providing exceptional customer service to our valued clients. Your primary goal will be to ensure that every customer interaction is positive and productive, resulting in 100% customer satisfaction.Key ResponsibilitiesAnswer customer inquiries on service features, delivery...
-
Customer Experience Advocate
hace 6 días
San Nicolás de los Garza, Nuevo León, México RS Group plc A tiempo completoAbout RS GroupWe are a global leader in the industrial design, manufacturing, and maintenance worlds, providing product and service solutions to help our customers resolve their challenges across design, procurement, inventory, and maintenance.Our team of experts delivers seamless procurement experiences, striving to deliver the best possible service to all...
-
Customer Service Representative
hace 1 mes
San Pedro Garza García, Nuevo León, México FedEx A tiempo completoJob Summary:As a Customer Service Representative at FedEx Freight, you will play a vital role in supporting our Mexico operations by providing exceptional customer service and resolving customer inquiries in a timely and professional manner.Key Responsibilities:1. Respond to customer inquiries regarding service features, delivery and pick-up procedures, and...
-
Customer Service Representative
hace 2 semanas
San Pedro Garza García, Nuevo León, México FedEx A tiempo completoJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at FedEx Freight. In this role, you will be responsible for providing exceptional customer service and support to our customers, ensuring their needs are met and exceeded.Key Responsibilities:Provide timely and effective responses to customer inquiries, ensuring...
-
Customer Service Analyst
hace 1 mes
León de los Aldama, Guanajuato, México Wella Company A tiempo completoJob Title: Customer Service AnalystJob Summary:We are seeking a highly skilled Customer Service Analyst to join our team at Wella Company. As a key member of our customer service team, you will be responsible for providing exceptional customer service, resolving customer inquiries, and ensuring timely order fulfillment.Key Responsibilities:Respond to...
-
Customer Service Representative
hace 7 días
San Pedro Garza García, Nuevo León, México FedEx A tiempo completoJob SummaryAs a Customer Service Representative at FedEx, you will be responsible for providing exceptional customer service to our valued clients. This role requires strong communication and problem-solving skills, as you will be interacting with customers to resolve issues and provide solutions.Key ResponsibilitiesAnswer customer inquiries and provide...
-
Customer Service Representative Jr.
hace 4 semanas
San Pedro Garza García, Nuevo León, México Johnson Controls International A tiempo completoJob Title: Customer Service Representative Jr.Job SummaryWe are seeking a highly skilled Customer Service Representative Jr. to join our team at Johnson Controls International. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service to our global customers.ResponsibilitiesProcess customer orders and...
-
Customer Experience Champion
hace 4 semanas
San Nicolás de los Garza, Nuevo León, México RS Group plc A tiempo completoAbout RS GroupWe are a leading provider of industrial products and services, dedicated to delivering exceptional customer experiences.As a Customer Service Representative, you will play a key role in ensuring our customers receive top-notch service, from facilitating orders to resolving issues.Your core responsibility will be to provide timely and helpful...
-
Customer Experience Champion
hace 2 semanas
San Nicolás de los Garza, Nuevo León, México RS Group plc A tiempo completoAbout RS GroupWe're a leading digital destination for product and service solutions to help our customers with maintenance, repair, and operation of their businesses.With over 750,000 stocked industrial products, our team of experts delivers solutions to resolve customer challenges across design, procurement, inventory, and maintenance.We strive to deliver...
-
Customer Service Representative Senior
hace 3 semanas
San Pedro Garza García, Nuevo León, México Johnson Controls A tiempo completoKey ResponsibilitiesWe are seeking a highly skilled Senior Customer Service Representative to join our team at Johnson Controls.Key Responsibilities:Process customer orders accurately and efficiently, ensuring timely delivery of products.Respond to customer inquiries and complaints in a professional and courteous manner.Collaborate with internal teams to...
-
Customer Service Representative
hace 2 semanas
Los Mochis, Sinaloa, México FedEx A tiempo completoJob Title: Service Agent IJob Summary:We are seeking a highly motivated and detail-oriented Service Agent I to join our team at FedEx. In this role, you will be responsible for providing exceptional customer service, handling customer inquiries, and performing various administrative tasks.Key Responsibilities:• Provide excellent customer service to...
