SAP Technical Operations Specialist

hace 1 semana


Saltillo, Coahuila de Zaragoza, México Sap A tiempo completo
About the Role

We are seeking a highly skilled SAP Technical Operations Specialist to join our Enterprise Cloud Services Delivery team. As a key member of our team, you will be responsible for ensuring the 24x7 availability of SAP systems running in SAP ECS.

Key Responsibilities
  • Respond, troubleshoot, and resolve alerts and incidents in a timely and efficient manner.
  • Act as an escalation point for productive issues on L3 level.
  • Follow change management processes during service request execution.
  • Seek opportunities to streamline standard operating procedures through automation.
  • Operate effectively in a global 24x7 international environment.
Requirements
  • Bachelor's degree or higher in Computer Science, Engineering, or Information Technologies Management.
  • Solid know-how on SAP Technologies, including SAP NetWeaver certification.
  • Experience in at least one NonNetWeaver technology, such as BOBJ, SAP Mobile, Convergent Charging, OpenText, HANA XSA, etc.
  • Strong capabilities in technical documentation.
  • Capacity to continuously acquire new knowledge in an independent and proactive way.
  • Good analytical and solution-oriented thinking.
  • Very good communication and networking skills.
  • Strong customer service focus.
  • Very good English language skills.
Work Experience
  • 5+ years' experience as a Technical SAP NetWeaver (ABAP and Java Basis administration) and/or NonNetweaver engineer on L3 level teams.
  • Strong working knowledge in Linux and Windows operating system platforms.
  • Strong working knowledge in technical documentation and knowledge productization.
About SAP

SAP is a global leader in enterprise software and software-related services. Our mission is to help the world run better and improve people's lives. We believe that our employees are our greatest asset and are committed to creating a diverse and inclusive work environment.

We are an equal opportunities employer and welcome applications from all qualified candidates. We are committed to creating a workplace that is free from discrimination and harassment and where everyone feels valued and respected.



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