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Lead Application Support Specialist
hace 2 meses
About the Role
In this opportunity as a Lead Application Support Specialist, you will:
- Provide technical leadership and support to drive continual improvement aimed at the highest standards of reliability, quality, and time-to-market.
- Respond to incidents and escalations to provide leadership and communication.
- Find issues, design, test, and implement solutions according to IT Service Management best practices.
- Continually build and refresh your technical skills in Software Development, AI/ML, automation, and cloud computing.
- Develop a keen eye on customer needs and drive innovation to continually improve.
- Work directly with Product engineering and Service Design teams to drive quality and ensure best practices are followed.
- Gather and analyze metrics to understand where quality exists and where support is needed.
- Support cross-functional process improvement across the service life cycle, from design, testing, and release and platform management.
- Provide a balanced view of feature development speed and reliability with well-defined service level objectives.
- Participate in Major Incident process, supporting resolution, post-incident reviews, and embedding learning.
About You
You're a fit for the role if your background includes:
- Bachelor's degree or equivalent required, preferably in a software engineering or related discipline.
- 3+ years of experience in software development and/or experience supporting applications in the cloud (AWS, AZURE, Etc.).
- Advanced English level is a must.
- Understanding of the technologies used to build and operate distributed application systems (Network, Security, CI/CD, Telemetry, APIs, Etc.).
- Constant focus on learning new technologies, languages, architecture concepts, and industry best practices.
- Some experience with Agile methodologies and the use of modern Cloud and SaaS technologies and systems.
- Good critical thinking, communication, presentation, documentation, troubleshooting, and collaborative problem-solving skills.
- Ability to flex styles to work well with a range of stakeholders from extremely technical engineers to non-technical business leaders.
- A work style that is collaborative, energetic, and results-oriented.
