Senior Operations Analyst

hace 6 días


Valle de Chalco Solidaridad, México Oportun A tiempo completo
Job Summary

Oportun is a digital banking platform that empowers its members to achieve financial stability. We are seeking a highly motivated and analytical Senior Operations Analyst to join our team.

Key Responsibilities
  • Operational Process Optimization
    • Lead process optimization initiatives to improve operational workflows and business management processes.
    • Collaborate with the Strategy and Analytics Manager to execute business management activities, ensuring alignment with strategic goals and data-driven decision-making.
  • Business Case Development
    • Develop and execute business cases that justify operational improvements and strategic initiatives, providing detailed cost-benefit analyses and actionable recommendations.
  • Performance Insights and Strategic Support
    • Conduct detailed analyses of operational performance to uncover trends, identify improvement opportunities, and provide actionable insights to senior management and stakeholders.
    • Support the development and monitoring of strategic initiatives that enhance operational efficiency and drive business growth.
  • Metrics Design and Reporting
    • Design and implement key performance indicators (KPIs) and metrics that accurately measure operational success and business outcomes.
    • Develop and maintain dashboards and reports to track operational metrics and support business planning.
  • Storytelling and Communication
    • Communicate complex data and analysis effectively through storytelling, crafting compelling narratives to influence decision-making at all levels of the organization.
    • Prepare materials for executive (C-level) presentations, explaining key insights and operational recommendations.
  • Data Analytics
    • Leverage advanced data analytics tools (e.g., SQL, Power BI, Excel, Python) to extract actionable insights from large datasets and optimize operational processes.
Requirements
  • Experience
    • Proven 5-7 years of experience in Business Strategy, Operations Improvements, or a similar role with a strong focus on process optimization and data analysis, or
    • Bachelor's degree in Engineering, Statistics, Data Analysis, Mathematics, Business Administration, Finance, Economics, or a related field, with relevant experience in operational analytics.
  • Skills
    • Analytical Mindset: Strong ability to interpret complex data and provide actionable insights.
    • Process Optimization: Proven experience in improving both operational processes and operations management workflows.
    • Business Case Development: Skilled in building and executing business cases with a focus on cost-benefit analysis and strategic impact.
    • Storytelling: Exceptional ability to present data-driven insights in a clear, compelling way to influence decision-making.
    • Results-Oriented: Ability to see the broader business impact of recommendations and focus on achieving measurable outcomes.
    • Leadership and Ownership: Strong potential to lead initiatives and take ownership of tasks.
    • Proficiency in data analysis tools such as SQL, Power BI, Excel, and Python.
    • Excellent communication and presentation skills with the ability to interact effectively with stakeholders at all levels.
    • Strong organizational skills with the ability to manage multiple priorities and meet deadlines.


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