Senior Operations Analyst
hace 6 días
Oportun is a digital banking platform that empowers its members to achieve financial stability. We are seeking a highly motivated and analytical Senior Operations Analyst to join our team.
Key Responsibilities- Operational Process Optimization
- Lead process optimization initiatives to improve operational workflows and business management processes.
- Collaborate with the Strategy and Analytics Manager to execute business management activities, ensuring alignment with strategic goals and data-driven decision-making.
- Business Case Development
- Develop and execute business cases that justify operational improvements and strategic initiatives, providing detailed cost-benefit analyses and actionable recommendations.
- Performance Insights and Strategic Support
- Conduct detailed analyses of operational performance to uncover trends, identify improvement opportunities, and provide actionable insights to senior management and stakeholders.
- Support the development and monitoring of strategic initiatives that enhance operational efficiency and drive business growth.
- Metrics Design and Reporting
- Design and implement key performance indicators (KPIs) and metrics that accurately measure operational success and business outcomes.
- Develop and maintain dashboards and reports to track operational metrics and support business planning.
- Storytelling and Communication
- Communicate complex data and analysis effectively through storytelling, crafting compelling narratives to influence decision-making at all levels of the organization.
- Prepare materials for executive (C-level) presentations, explaining key insights and operational recommendations.
- Data Analytics
- Leverage advanced data analytics tools (e.g., SQL, Power BI, Excel, Python) to extract actionable insights from large datasets and optimize operational processes.
- Experience
- Proven 5-7 years of experience in Business Strategy, Operations Improvements, or a similar role with a strong focus on process optimization and data analysis, or
- Bachelor's degree in Engineering, Statistics, Data Analysis, Mathematics, Business Administration, Finance, Economics, or a related field, with relevant experience in operational analytics.
- Skills
- Analytical Mindset: Strong ability to interpret complex data and provide actionable insights.
- Process Optimization: Proven experience in improving both operational processes and operations management workflows.
- Business Case Development: Skilled in building and executing business cases with a focus on cost-benefit analysis and strategic impact.
- Storytelling: Exceptional ability to present data-driven insights in a clear, compelling way to influence decision-making.
- Results-Oriented: Ability to see the broader business impact of recommendations and focus on achieving measurable outcomes.
- Leadership and Ownership: Strong potential to lead initiatives and take ownership of tasks.
- Proficiency in data analysis tools such as SQL, Power BI, Excel, and Python.
- Excellent communication and presentation skills with the ability to interact effectively with stakeholders at all levels.
- Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
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