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Technical Support Specialist
hace 2 meses
We are seeking a highly skilled Technical Support Specialist to join our team at Safran companies. As a Technical Support Specialist, you will be responsible for providing technical support to various areas within the organization related to engine and component issues.
Key Responsibilities- Provide technical assistance to internal teams, including Production, Repairs, Inspection, Configuration, and Procurement.
- Collaborate with Original Equipment Manufacturers (OEMs) to clarify technical criteria, obtain repairs, and propose improvements.
- Monitor and analyze Customer Service Cases (CSCs) based on instructions from OEMs, Aeronautical Authorities, and Customers.
- Develop and maintain technical documentation, including instructions and reports for engine investigation.
- Conduct cost avoidance analysis by evaluating OEM inquiries for engines in process.
- Monitor workscope increments and analyze causes.
- Challenge cases rejected by OEMs, providing well-supported technical arguments to achieve adherence to the original workscope.
- Analyze and propose instructions for rework.
- Manage aeronautical technical documentation, including ESM, AMM, CMM, IPC, AD, SB, etc.
- Knowledge of aeronautical regulations, including FAA, EASA, and AFAC.
- Knowledge of Aircraft Systems (desirable).
- Blueprint interpretation and GD&T.
- Knowledge of basic inspection methods and equipment.
- Excellent communication skills.
- Proactive and results-driven.
- Ability to work effectively in a team environment.
- Strategic and critical thinking.
- Willingness to innovate and improve processes.
