Deskside Support Specialist

hace 3 semanas


Zacatecas, México GSB A tiempo completo
Job Summary:

We are seeking a highly skilled Deskside Support Specialist to join our team at Gsb. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients.

Key Responsibilities:

• Provide User Support Services to clients, acting as a single point of contact for Executives at the office or while traveling across client sites.
• Coordinate with Client Service Desk, Client UXCC, and Client Level 2 and Level 3 Infra/App team as necessary.
• Coordinate efforts with third-party service and maintenance providers to keep EUC Devices and Software in good working order.
• Vendor Coordination for service break fix.
• Basic troubleshooting of LAN, WAN & WLAN.
• Level 1 management of voice and data cabling/services.
• Routine checkup of Server room facilities and common services like meeting rooms, VC rooms, and conferencing facilities.
• Lifecycle replacements and PC imaging.
• Coordination with Client's PCaaS partner/vendor.
• Assets management, reconciliation, and disposal coordination.
• Meeting/Event facility preparation.
• Provide on-site support for off-site events to set up and test equipment, provide WAN/LAN access, and support end-users during the event.
• End User onboarding and offboarding process.
• Project coordination and deployment support as needed.
• Monthly/Weekly reporting to Client IT Service Management and governance.
• Coordinate with End User or other site staff to schedule technical support at client locations in response to an escalated Incident or Service Request.
• Coordinate with Client UXCC to schedule technical support at client locations in response to an escalated Incident or Service Request.

Requirements:

• Fluency in local language and English.
• Advanced knowledge of LAN, WAN & WLAN.
• Basic knowledge of voice and data cabling/services.
• Ability to work in a fast-paced environment.
• Strong communication and problem-solving skills.
• Ability to work independently and as part of a team.
• High school diploma or equivalent required.
• Bachelor's degree in Computer Science or related field preferred.

What We Offer:

• Competitive salary and benefits package.
• Opportunity to work with a dynamic and growing company.
• Collaborative and supportive work environment.
• Professional development and growth opportunities.
• Recognition and rewards for outstanding performance.

If you are a motivated and detail-oriented individual with a passion for IT support, we encourage you to apply for this exciting opportunity.


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