DESKSIDE AND SMART HANDS SUPPORT
hace 1 mes
Scope of Work: Service Provider shall perform the following in-scope tasks at all Dedicated and Dispatch Sites listed:
- Provide User Support Services technician(s) that are fluent in local language and English, acting as a single point of contact for Executives at the office or while traveling across client sites.
- Coordinate with Client Service Desk, Client UXCC, and Client Level 2 and Level 3 Infra/App team as necessary.
- Coordinate efforts with third-party service and maintenance providers as necessary to keep EUC Devices and Software (drivers, application, OS, etc.) in good working order.
- Vendor Coordination for service break fix.
- Basic troubleshooting of LAN, WAN & WLAN.
- Level 1 management of voice and data cabling/services.
- Routine checkup of Server room facilities and common services like meeting rooms, VC rooms, and conferencing facilities.
- Lifecycle replacements and PC imaging.
- Coordination with Client’s PCaaS partner/vendor.
- Assets management, reconciliation, and disposal coordination.
- Meeting/Event facility preparation.
- Provide on-site support for off-site events to set up and test equipment, provide WAN/LAN access, and support end-users during the event (Examples: Client updates).
- End User onboarding and offboarding process.
- Project coordination and deployment support as needed.
- Monthly/Weekly reporting to Client IT Service Management and governance.
- Coordinate with End User or other site staff to schedule technical support at client locations in response to an escalated Incident or Service Request (Dedicated Sites).
- Coordinate with Client UXCC to schedule technical support at client locations in response to an escalated Incident or Service Request (Dispatch Sites).
REQUISITOS
Idiomas: español e inglés avanzado
Horario: De lunes a viernes - 07am - 5pm
Ubicación: Blvd. Manuel Ávila Camacho - México CDMX
Job Type: Full-time
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