DESKSIDE AND SMART HANDS SUPPORT

hace 4 semanas


zacatecas, México GSB A tiempo completo

Scope of Work: Service Provider shall perform the following in-scope tasks at all Dedicated and Dispatch Sites listed:

  • Provide User Support Services technician(s) that are fluent in local language and English, acting as a single point of contact for Executives at the office or while traveling across client sites.
  • Coordinate with Client Service Desk, Client UXCC, and Client Level 2 and Level 3 Infra/App team as necessary.
  • Coordinate efforts with third-party service and maintenance providers as necessary to keep EUC Devices and Software (drivers, application, OS, etc.) in good working order.
  • Vendor Coordination for service break fix.
  • Basic troubleshooting of LAN, WAN & WLAN.
  • Level 1 management of voice and data cabling/services.
  • Routine checkup of Server room facilities and common services like meeting rooms, VC rooms, and conferencing facilities.
  • Lifecycle replacements and PC imaging.
  • Coordination with Client’s PCaaS partner/vendor.
  • Assets management, reconciliation, and disposal coordination.
  • Meeting/Event facility preparation.
  • Provide on-site support for off-site events to set up and test equipment, provide WAN/LAN access, and support end-users during the event (Examples: Client updates).
  • End User onboarding and offboarding process.
  • Project coordination and deployment support as needed.
  • Monthly/Weekly reporting to Client IT Service Management and governance.
  • Coordinate with End User or other site staff to schedule technical support at client locations in response to an escalated Incident or Service Request (Dedicated Sites).
  • Coordinate with Client UXCC to schedule technical support at client locations in response to an escalated Incident or Service Request (Dispatch Sites).

REQUISITOS

Idiomas: español e inglés avanzado

Horario: De lunes a viernes - 07am - 5pm

Ubicación: Blvd. Manuel Ávila Camacho - México CDMX

Job Type: Full-time

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