DESKSIDE AND SMART HANDS SUPPORT

hace 1 mes


zacatecas, México GSB A tiempo completo

Scope of Work: Service Provider shall perform the following in-scope tasks at all Dedicated and Dispatch Sites listed:

  • Provide User Support Services technician(s) that are fluent in local language and English, acting as a single point of contact for Executives at the office or while traveling across client sites.
  • Coordinate with Client Service Desk, Client UXCC, and Client Level 2 and Level 3 Infra/App team as necessary.
  • Coordinate efforts with third-party service and maintenance providers as necessary to keep EUC Devices and Software (drivers, application, OS, etc.) in good working order.
  • Vendor Coordination for service break fix.
  • Basic troubleshooting of LAN, WAN & WLAN.
  • Level 1 management of voice and data cabling/services.
  • Routine checkup of Server room facilities and common services like meeting rooms, VC rooms, and conferencing facilities.
  • Lifecycle replacements and PC imaging.
  • Coordination with Client’s PCaaS partner/vendor.
  • Assets management, reconciliation, and disposal coordination.
  • Meeting/Event facility preparation.
  • Provide on-site support for off-site events to set up and test equipment, provide WAN/LAN access, and support end-users during the event (Examples: Client updates).
  • End User onboarding and offboarding process.
  • Project coordination and deployment support as needed.
  • Monthly/Weekly reporting to Client IT Service Management and governance.
  • Coordinate with End User or other site staff to schedule technical support at client locations in response to an escalated Incident or Service Request (Dedicated Sites).
  • Coordinate with Client UXCC to schedule technical support at client locations in response to an escalated Incident or Service Request (Dispatch Sites).

REQUISITOS

Idiomas: español e inglés avanzado

Horario: De lunes a viernes - 07am - 5pm

Ubicación: Blvd. Manuel Ávila Camacho - México CDMX

Job Type: Full-time

#J-18808-Ljbffr

  • Zacatecas, México GSB A tiempo completo

    Job Summary: We are seeking a highly skilled Deskside Support Specialist to join our team at Gsb. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients. Key Responsibilities: • Provide User Support Services to clients, acting as a single point of contact for Executives at the office or while...


  • Zacatecas, México Virtual Champs Global Inc. A tiempo completo

    We are seeking a dynamic and customer-focused individual to join our team as an **English and Spanish Customer Support Representative**. This role will involve providing exceptional support to our English and French-speaking customers, resolving inquiries, and ensuring a positive customer experience. **Responsibilities**: - Provide accurate information...


  • Zacatecas, México Smart Capital Center A tiempo completo

    About UsAt Smart Capital Center, we partner with leading fintech and real estate companies to drive digital transformation in the US $17 trillion industry.Salary: $60,000 - $80,000 per yearJob Description:We are seeking a highly skilled Enterprise Business Development Specialist to propel our company's growth by identifying and securing new business...


  • Zacatecas, México Cápita Works - Virtual Assistants In Mexico A tiempo completo

    Cápita Works - Virtual Assistants In Mexico is seeking a highly skilled Administrative Support Specialist to join our team. As a key member of our international support team, you will be responsible for providing exceptional support to our clients and team members.Key Responsibilities:- Client & Podcast Guest Relations: Build strong relationships with...


  • Zacatecas, México Webcreek A tiempo completo

    Are you looking for a challenging opportunity to develop your skills in customer support?**Key Responsibilities**- Provide exceptional support to customers through various communication channels, including phone, email, and ticketing systems.- Collaborate with internal teams to resolve customer issues and improve overall service quality.- Develop and...


  • Zacatecas, México FLSmidth A tiempo completo

    About the JobWe are seeking a skilled Mechanical Equipment Support Specialist to join our team at FLSmidth. Job SummaryThis role involves providing technical support to customers and contractors on FLS equipment during construction, commissioning, and operational maintenance. The ideal candidate will have a strong background in mechanical equipment support...

  • Net Developer

    hace 5 meses


    Zacatecas, México Valce A tiempo completo

    4+ years of IT experience in L2/L3 support and.NET Technologies In-depth knowledge of Microsoft ASP.Net, ASP.NET MVC, ASP.NET API, C#, JavaScript. Knowledge and experience with SQL, complex queries, query optimization. Knowledge of software development life-cycle methodologies e.g. Iterative, Agile. Deep knowledge of REST API. Communicate with...


  • Zacatecas, México Webcreek A tiempo completo

    Are you looking for an opportunity to join a highly-regarded IT development firm? **What You'll Do** - Documenting all correspondence, research, internal inquiries, and pertinent information in our ticketing system for Latin American Dealers. - Communicating efficiently with other staff as needed to handle requests from Latin American customers. - Utilizing...


  • Zacatecas, México Smart Capital Center A tiempo completo

    About Our CompanySmart Capital Center is a pioneering fintech company that's revolutionizing the US real estate industry, trusted by leading financial institutions and top real estate companies.OpportunityWe're seeking a highly skilled Business Development Manager to join our dynamic team. As a Business Development Manager, you'll play a pivotal role in...


  • Zacatecas, Zacatecas, México Smart Capital Center A tiempo completo

    About Smart Capital CenterWe are a leading fintech company revolutionizing the US real estate industry, trusted by the world's most prominent financial institutions.OpportunityWe are seeking a highly motivated and results-driven Sales Development Representative to join our team. As a key member of our sales team, you will play a pivotal role in propelling...


  • Zacatecas, Zacatecas, México Goodyear A tiempo completo

    Job Title: Sales and Business Advisor SrAt Goodyear, we are seeking a highly skilled Sales and Business Advisor Sr to join our team. As a key member of our sales team, you will be responsible for advising and managing customer accounts to achieve sell-in/sell-out goals, ensuring profitable mix and volume targets to meet/exceed company targets.Main...

  • Global Financial Analyst

    hace 3 semanas


    Zacatecas, México 532 FLSmidth S.A. de C.V. A tiempo completo

    Make a meaningful contribution to a global leader in sustainable technologies.We are seeking an exceptional FP&A analyst to join our global financial team and support the growing capital products mining business unit of FLSmidth.Key Responsibilities:Collaborate with the Global Products FP&A Leader to scale planning, forecasting, and reporting for a centrally...


  • Zacatecas, México Portiva A tiempo completo

    At Portiva, we're committed to helping doctors and medical professionals manage their practices efficiently. Our team is dedicated to providing top-notch support services that cater to the unique needs of each client.Salary: $3,000.00 - $4,000.00 per weekAbout the Job:We are seeking an experienced Medical Virtual Assistant to provide administrative support...


  • Zacatecas, México The Hackett Group A tiempo completo

    Key Responsibilities: Deliver exceptional support to clients post go-live, addressing issues and questions with expertise.Participate in client projects as required, applying knowledge and skills.Update configurations and settings to ensure optimal performance.Provide guidance on best practices and functionality of SCM modules to clients.Collaborate with...

  • Site Engineer

    hace 5 meses


    Zacatecas, México Mojo Solutions and Services MSS LLC A tiempo completo

    **Role Description** This is a contract role for a Site Engineer. As a Site Engineer, you will be responsible for overseeing and managing on-site construction projects in Mexico City, Mexico. Your day-to-day tasks will include quality control, communication with project stakeholders, and ensuring that structural engineering and civil engineering standards...


  • Zacatecas, México The Hackett Group A tiempo completo

    Key Requirements: We are seeking a highly experienced consultant with a proven track record of successful implementation and support of Oracle E-Business and Cloud Financials and Supply Chain Management applications. Required skills include in-depth knowledge of Financials and SCM modules, as well as excellent communication and project management...


  • zacatecas, México The Hackett Group A tiempo completo

    Responsibilities Support the client post go-live and provide resolution to issues and questions Engage in client projects as required Update configurations and settings Provide functional application leadership and guidance to client regarding “best practices” and the functionality of the SCM modules Work with clients to develop solution designs to...


  • Zacatecas, México Publicis Sapient A tiempo completo

    Job Title: Senior Salesforce ArchitectAt Publicis Sapient, we're seeking a highly skilled Senior Salesforce Architect to lead the design and implementation of complex, enterprise-level Salesforce solutions. As a trusted advisor, you'll work closely with clients to understand their business challenges and develop innovative solutions that drive digital...

  • Materials Planner

    hace 1 mes


    Zacatecas, Zacatecas, México Johnson Electric Group A tiempo completo

    Materials Planner Job DescriptionAt Johnson Electric Group, we're seeking a skilled Materials Planner to join our team. As a key member of our supply chain team, you'll play a crucial role in ensuring the timely and efficient delivery of materials to support our manufacturing operations.Key Responsibilities:Determine material quantities to order and schedule...


  • Zacatecas, México The Hackett Group A tiempo completo

    OverviewThe Hackett Group seeks a skilled EPM Senior Consultant to join our team. In this role, you will work closely with clients to deliver financial planning, budgeting, and reporting solutions using Oracle Cloud Planning.Key ResponsibilitiesGather requirements, design, develop, document, and support financial planning, budgeting, and reporting solutions...