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Technical Support Specialist

hace 2 meses


Santiago de Querétaro, Querétaro de Arteaga, México Hemmersbach A tiempo completo

Required Skills

  • Proficient in English (C2 level)
  • Practical technical expertise to manage service requests for computers, laptops, cabling, audiovisual equipment
  • Familiarity with standard operating systems and business applications
  • 2-3 years of relevant experience
  • Strong interpersonal skills for client interactions

Responsibilities

  • Accurately document customer issues, address inquiries, and maintain a high standard of service
  • Deliver support services in line with established standards and follow up with users to ensure satisfactory resolution
  • Develop understanding of pertinent product offerings, current support policies, and delivery methods to provide accurate technical solutions
  • Act as the primary contact for customers seeking technical assistance via phone or email regarding software and network issues, administrative rights, password recovery, VPN connectivity, and printer problems.
  • Execute remote troubleshooting of technical issues using diagnostic techniques and inquiries
  • Guide customers through the problem-solving process
  • Manage call dispatching and service monitoring
  • Provide remote support services across various regions
  • Handle access management and incident management tasks
  • Fulfill service requests and manage problems and changes effectively

About Hemmersbach

Hemmersbach delivers IT infrastructure services in over 190 countries through 50 subsidiaries. We cater exclusively to leading firms in the IT sector. Our commitment goes beyond customer satisfaction; we strive to make a positive impact in the world, allocating 20% of our profits to initiatives like Hemmersbach Rhino Force and Hemmersbach Kids' Family. This is why Hemmersbach is recognized as The Social Purpose IT Company.