Operations Manager

hace 3 semanas


Toluca, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

About the Role

The Channel Ops Manager will be responsible for tracking key metrics and action items for programs and processes in the Last Mile Operation, ensuring alignment with standard procedures and requirements, and focusing on customer experience.

Key Responsibilities

  • Ensure customer obsession and operative discipline in monitoring key processes.
  • Track goals and tasks to guarantee overall success of the channel.
  • Determine first-level root causes and manage performance reports and dashboards.
  • Implement continuous improvement projects that impact customer experience.

Requirements

  • Bachelor's degree or equivalent.
  • Intermediate-level Excel skills.
  • Experience in e-commerce and program or project management.
  • Flexible schedule and willingness to work weekends, nights, and holidays.

Preferred Qualifications

  • MBA.
  • Quantitative field background (BI, finance, engineering, statistics, computer science, mathematics, finance).

About Amazon Mexico

Servicios Comerciales Amazon Mexico S. de R.L. de C.V. is a leading e-commerce company, and we are looking for talented individuals to join our team.


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