Operations Program Manager, Program Operations, Delivery Excellence
hace 1 mes
About the Role
This is an exciting opportunity to join Amazon's Global Delivery Strategy Team as a Program Manager, Program Operations, Delivery Excellence. As a key member of our team, you will be responsible for managing retail sales channel stakeholders, including customers and logistics delivery partners.
In this role, you will work closely with cross-functional teams to track key metrics and action items for programs and processes in the Last Mile Operation. Your responsibilities will include:
- Managing operational relationships with suppliers
- Ensuring customer obsession
- Monitoring key processes at daily, weekly, or monthly cadence
- Tracking goals and tasks to guarantee the overall success of the channel
- Diving deep to determine first-level root causes
- Managing and populating performance reports and dashboards for key metrics
- Ensuring all improvements and action plans are executed efficiently and on time
Prior experience in process improvement initiatives, data analysis, and stakeholder management is highly valued. If you are a people-oriented manager with a passion for delivering exceptional results, we encourage you to apply.
What You'll Need
- 3+ years of program or project management experience
- 3+ years of working cross-functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Advanced knowledge of Excel (Pivot Tables, VLookUps) and SQL
- English fluency
- 5+ years of general experience
Preferred Qualifications
- 3+ years of driving end-to-end delivery and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
About Us
Amazon Mexico is a dynamic and fast-paced company with a passion for delivering exceptional customer experiences. We are committed to innovation, customer obsession, and operational excellence.
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