Operations Program Manager, Program Operations, Delivery Excellence

hace 1 mes


Toluca, México Servicios Comerciales Amazon México S. de R.L. de C.V. A tiempo completo

About the Role


This is an exciting opportunity to join Amazon's Global Delivery Strategy Team as a Program Manager, Program Operations, Delivery Excellence. As a key member of our team, you will be responsible for managing retail sales channel stakeholders, including customers and logistics delivery partners.


In this role, you will work closely with cross-functional teams to track key metrics and action items for programs and processes in the Last Mile Operation. Your responsibilities will include:



  • Managing operational relationships with suppliers
  • Ensuring customer obsession
  • Monitoring key processes at daily, weekly, or monthly cadence
  • Tracking goals and tasks to guarantee the overall success of the channel
  • Diving deep to determine first-level root causes
  • Managing and populating performance reports and dashboards for key metrics
  • Ensuring all improvements and action plans are executed efficiently and on time

Prior experience in process improvement initiatives, data analysis, and stakeholder management is highly valued. If you are a people-oriented manager with a passion for delivering exceptional results, we encourage you to apply.


What You'll Need



  • 3+ years of program or project management experience
  • 3+ years of working cross-functionally with tech and non-tech teams experience
  • 3+ years of defining and implementing process improvement initiatives using data and metrics experience
  • Bachelor's degree
  • Advanced knowledge of Excel (Pivot Tables, VLookUps) and SQL
  • English fluency
  • 5+ years of general experience

Preferred Qualifications



  • 3+ years of driving end-to-end delivery and communicating results to senior leadership experience
  • 3+ years of driving process improvements experience
  • Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
  • Experience building processes, project management, and schedules

About Us


Amazon Mexico is a dynamic and fast-paced company with a passion for delivering exceptional customer experiences. We are committed to innovation, customer obsession, and operational excellence.



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