Luxury Hospitality Leader
hace 17 horas
Esperanza, a five-star resort located in the private residential community of Punta Ballena near Cabo San Lucas, is seeking an exceptional Luxury Hospitality Leader. As part of Auberge Resorts Collection, we offer guests a barefoot luxury experience infused with the spirit of Baja California.
The ideal candidate will have 10+ years of progressive experience in hotel operations management, specifically within a luxury resort. They should possess a proven track record of successfully driving performance and overseeing residences while interacting with homeowners. Strong sales & marketing skills, along with a solid understanding of food & beverage operations in complex environments, are essential.
Salary: $120,000 - $180,000 per annum, depending on experience.
This role involves coaching and championing team members, attracting new talent, and developing their skills to create a positive and enriching culture on property. The successful candidate will serve as the Ambassador and key spokesperson for the hotel, nurturing relationships with team members, owners, and the community.
Responsibilities:
- Leading a team to drive extraordinary performance in all areas of hotel operation.
- Overseeing the development of the strategy and business plan to deliver on our mission of being the best-loved operator of one-of-a-kind luxury hospitality experiences.
- Establishing and maintaining thematic stories and elements that influence and guide the property's guest experience.
- Developing the recruitment and employee branding strategy to make us the employer of choice in the market.
- Oversight of OS&E, Uniform Program, Retail Program to ensure design-led guest touch points.
- Ensuring accurate monthly forecasting is presented to ownership for financial planning.
Qualifications:
- 10+ years of progressive experience in hotel operations management, specifically within a luxury resort.
- Proven expertise at successfully driving performance of a luxury hotel.
- Strong sales & marketing skills, along with a solid understanding of food & beverage operations in complex environments.
- Ability to build relationships with internal and external stakeholders, specifically hotel owners.
- Bi-lingual English & Spanish highly preferred.
Auberge Resorts Collection: We are a portfolio of extraordinary hotels, resorts, residences, and private clubs that define an approachable style of luxury in both product and service. Our mission is to be the best-loved operator of one-of-a-kind luxury properties and experiences.
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