Luxury Spa Operations Director
hace 3 semanas
Company Overview: As a member of the Hyatt Hotels Corporation team, you will have the opportunity to work in a dynamic and inclusive environment that values exceptional guest experiences. Our company is committed to providing luxurious amenities and services to our guests, making us a leader in the hospitality industry.
Estimated Salary: $80,000 - $110,000 per year, depending on location and experience.
Job Description
The Spa Manager plays a crucial role in overseeing the daily operations of the hotel spa, ensuring that every guest has an unforgettable experience. This involves managing a team of skilled professionals, coordinating treatments and services, handling guest inquiries and complaints, and maintaining the spa's facilities to create a relaxing and luxurious environment.
Key Responsibilities:
- Guest Experience: Ensure that guests receive excellent service, responding promptly to their requests and needs to exceed expectations.
- Team Leadership: Recruit, train, and supervise a team of spa staff, conduct performance reviews, and manage scheduling to maintain a high level of service.
- Service and Treatment Management: Oversee the scheduling and coordination of spa treatments, ensuring the quality and consistency of services.
- Facility Maintenance: Ensure the spa's cleanliness, safety, and presentation standards are upheld, coordinating with maintenance as needed.
- Inventory and Supplies: Manage inventory levels for spa products, linens, and other essentials, placing orders and maintaining relationships with suppliers.
- Sales and Marketing: Develop promotional campaigns and packages to attract new guests, coordinate with the marketing team, and increase spa revenue.
- Financial Management: Monitor revenue and expenses, assist with budgeting, and create reports to meet financial targets.
- Compliance and Safety: Ensure all spa operations comply with health, safety, and hygiene regulations.
Qualifications:
- Bachelor's degree in Hospitality, Business Management, or a related field.
- Previous experience in spa management or a similar leadership role in a spa or wellness environment.
- Strong leadership, customer service, and interpersonal skills.
- Knowledge of spa treatments, products, and wellness trends.
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