Guest Service Agent

hace 6 días


Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo

Job Summary:

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We are seeking a Guest Service Agent to join our team at the JW Marriott Cancun Resort & Spa in Cancun, Mexico.

About the Job:

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This is a full-time position that requires a professional and friendly individual who can provide exceptional service to our guests. As a Guest Service Agent, you will be responsible for processing all guest check-ins, resolving any issues or complaints, and providing information about the hotel and local area.

Responsibilities:

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  • Process all guest check-ins, including confirming reservations, assigning rooms, and issuing room keys.
  • Respond to guest inquiries and resolve any issues or complaints in a timely and professional manner.
  • Provide information about the hotel and local area, including directions, attractions, and services.
  • Collaborate with housekeeping to ensure rooms are ready for check-in.
  • Count and reconcile cash and credit card transactions at the end of each shift.

Requirements:

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  • A high school diploma or equivalent required.
  • Previous experience in hospitality or customer service preferred.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and multitask.
  • Bilingual in English and Spanish a plus.

Working Conditions:

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This role requires standing, walking, and moving throughout the hotel property. The ability to lift up to 10 pounds and push/pull carts weighing up to 25 pounds is also required.

Benefits:

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Marriott International offers a competitive salary range of $25,000 - $35,000 per year, depending on experience. In addition to a generous compensation package, we offer benefits such as health insurance, retirement savings plan, and paid time off.

About Us:

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Marriott International is a global hospitality company with over 7,000 properties across 131 countries. We are committed to providing exceptional experiences for our guests and career opportunities for our associates.


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