Insurance Implementation Specialist
hace 1 semana
Loro Insurtech is seeking a highly skilled Insurance Implementation Specialist to join our team. As an Implementation Specialist, you will play a critical role in enabling clients to successfully utilize our platform.
Responsibilities:
- Collaborate with clients to understand their specific needs and requirements for implementation support.
- Analyze workflows and product pricing matrixes to identify the most efficient ways to translate those processes to our platform.
- Work closely with internal teams to configure and customize the platform to meet client expectations, including adapting existing Excel and Word files and documents.
- Provide comprehensive training on how client offerings were implemented into the platform.
- Address client inquiries and concerns promptly, offering effective solutions to any issues or concerns.
- Act as a point of contact for ongoing support, ensuring client satisfaction and retention.
- Create and maintain detailed documentation of client configurations and customizations.
- Develop user manuals and training materials to facilitate the onboarding process.
- Conduct thorough testing of the platform, including during deployment of new features to ensure functionality and help resolve any issues.
- Work with the development team to communicate bugs and improvements identified during implementation.
- Collaborate with the Sales team to provide insights and recommendations for enhancing the implementation process.
- Strong analytical and critical-thinking skills.
- High proficiency in Microsoft Word and Excel.
- English fluency at a professional level, both written and verbal.
- Excellent communication and interpersonal skills for effective client engagement.
- Ability to adapt to a fast-paced and dynamic work environment.
- Customer service-oriented mindset with a focus on client satisfaction.
- Detail-oriented and capable of managing multiple tasks simultaneously.
- Familiarity with insurance industry practices and terminology.
This position offers a competitive salary range of $25,000 to $39,000 per month, based on experience and qualifications. Our company provides a hybrid remote work arrangement, allowing employees to balance work and personal life effectively.
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