Customer Service Ambassador

hace 2 meses


Ciudad de México, Ciudad de México Ria A tiempo completo
About Ria Money Transfer

Ria Money Transfer is the second-largest global money transfer company and a division of the European public company Euronet Worldwide (Nasdaq: EEFT). With its headquarters in Leawood, Kansas, USA, Ria is a worldwide leader in remittances and is a recognized benchmark in both the quality and reliability of its public service.

We are looking for an enthusiastic Customer Care Expert to join our dedicated team. This individual must be polite and professional, working closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services.

Job Description

As a Customer Care Representative, you will handle a high volume of inbound or outbound calls or both, striving to create a positive experience for each customer. You will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. Aligning to our organizational culture, values, and policies.

Main Responsibilities:
  • Answering or making calls to customers to learn about and address their needs, complaints, or other issues with products or services.
  • Responding efficiently and accurately to callers, explaining practical solutions, and ensuring that clients feel supported and valued.
  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry customers, as needed.


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