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Sales and Onboarding Specialist

hace 2 meses

Xico, México Moove A tiempo completo

About Moove

Moove is a pioneering company in the mobility sector, dedicated to revolutionizing access to auto finance and vehicle ownership. Our innovative approach combines technology and lending to create a more productive and successful world.

About the Role

The Sales and Onboarding Specialist at Moove plays a critical role in driving the company's growth by acquiring and onboarding new customers. This position requires a unique blend of sales and onboarding skills, with a focus on delivering exceptional customer experiences.

Key Responsibilities

  • Deliver personalized support to customers, ensuring 100% satisfaction
  • Lead the onboarding process, guiding customers through the platform and ensuring a seamless transition
  • Develop and maintain strong relationships with customers, driving loyalty and retention
  • Stay up-to-date on Moove's policies and procedures, ensuring compliance and accuracy
  • Register new customers, verifying information and ensuring adherence to Moove's standards
  • Resolve customer-related issues, providing timely and effective solutions
  • Collaborate with the City Fleet Manager to build strong relationships with customers
  • Develop and manage driver referral and incentive schemes
  • Manage relationships with driver agencies, ensuring they meet Moove's KPIs

Requirements

  • Bachelor's degree in a relevant field, such as sales, marketing, or operations
  • Minimum 2 years of experience in operations, supply chain, logistics, or a related field
  • Excellent communication and interpersonal skills, with the ability to communicate effectively with customers and colleagues
  • Strong verbal and written communication skills in Spanish and English
  • Ability to work independently, with minimal supervision
  • Ability to work in a fast-paced environment

About the Team

Our team is collaborative, positive, and engaged, with a shared passion for innovation and customer satisfaction. We're committed to diversity and inclusion, and we welcome applicants from all backgrounds who share our vision for a more productive and successful world.