Crypto Onboarding Specialist
hace 1 mes
About the Role
We are seeking a skilled Crypto Onboarding Specialist to join our team at Bitso. As a key member of our Customer Support team, you will be responsible for evaluating and measuring cross-functional KYC processes to ensure efficient solutions and continuous improvement.
Key Responsibilities
- Act as a liaison between the Customer Support team and the Compliance team.
- Ensure world-class onboarding processes and experiences for individuals and corporations.
- Lead KYC Specialists to achieve team goals.
- Set and meet SLAs for the Customer Onboarding team in Mexico, Argentina, Brazil, and Colombia.
- Analyze and identify trends in user requests and queries.
- Ensure that all compliance and regulatory requirements are met during the onboarding process.
About Bitso
With over 7 million users, Bitso is the leading cryptocurrency platform in Latin America. We are developing the cryptocurrency ecosystem in the region and enabling financial inclusion. We believe crypto is the future of finance, and we're committed to making it useful by providing equal access to safe and intuitive financial products.
Our Culture
We are a diverse team that takes pride in understanding the perspectives of others. We fully embrace working remotely and are eager to act, improve, and accelerate progress inside and outside of our organization. Our core values are:
- Be Human: we delight our customers through great products, deep care, and true empathy.
- Drive Change: we're fearless pioneers committed to unlocking the crypto revolution for humanity.
- Choose Bold Honesty: we seek the truth, especially when it's uncomfortable, in our teams, products, and business reality.
- Be An Owner: our sense of urgency makes us have a bias towards action, where we prioritize exceptionally and are wise in allocating our time to ensure we always deliver creative and innovative results.
What We Offer
At Bitso, you will find exponential growth and the opportunity to thrive. We offer a range of benefits, including:
- Me Time program, including unlimited paid time off.
- Remote-first work environment.
- Employee Stock Option program.
- Zero trading fees through our Bitso app.
- Extended Family Leave policy.
- Premium health, dental, and life insurances in Mexico, Brazil, and Argentina.
- Mental wellness platform.
- Volunteering days.
- Subsidized caregiving for children, adults, or pets.
- Monthly stipend for gym memberships, relaxation activities, sports equipment, cooking classes, books, entertainment, and more.
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