Onboarding Specialist
hace 3 semanas
We're seeking a highly skilled Onboarding Specialist to join our team at Mindbody. As a key member of our customer success team, you will be responsible for providing software training and onboarding support to our customers, ensuring they achieve their goals and realize value from our platform.
Key Responsibilities- Manage accounts for assigned customers, providing training and onboarding support consistent with department expectations and procedures.
- Work with customers to identify, correct, and advise on how to align business objectives within the Mindbody software.
- Identify customer needs and recommend and/or coordinate additional value-add services and products.
- Proactively follow up with assigned accounts as needed to accommodate customer needs and promote engagement.
- Build trust and confidence with customers using first-hand knowledge of products, services, and processes.
- Use product and onboarding specific logic to solve problems with effective solutions.
- Schedule additional training sessions for customers after each completed training session as needed.
- Continue ongoing training to increase training skill sets, Mindbody software technical knowledge, company knowledge, and industry knowledge.
- Bachelor's degree or High School diploma and equivalent experience required.
- Customer service experience.
- Training or teaching experience preferred.
- Strong time management skills with the ability to use time effectively and efficiently.
- Ability to read, analyze, and solve customer questions.
- Ability to clearly write procedures in response to customer questions.
- Ability to effectively present information (verbal and written) and respond to customer questions in one-on-one and group settings.
- Practices attentive and active listening.
- Knowledgeable in current industry practices, trends, technology, and other information affecting clients' businesses.
- Knowledge of database and internet-based software.
- Knowledge of Microsoft Outlook, Excel, and Word.
- Familiar with internet browsers and settings.
- Experience working with salon/spa businesses preferred.
Mindbody is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities, and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
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